Services Operations Lead

6 days ago

Auckland, Auckland, New Zealand Warehouse Group Full time
Company Description

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

Services are a key differentiator in setting us apart Our services offering ensures we are THE one-stop shop of choice for our customers to get the best technology & appliances for their needs – we aim to deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.

Job Description

The Role

Our Services team members are experts in trading and fulfilling service offerings across both retail & commercial customers.

As the Services Operations Lead, your day to day involves:

  • Leading and supporting the Services Operations team (circa 7 team members) to deliver the day to day operational needs of the Services business function and its team in network.
  • Developing, implementing and maintaining ways of working and capabilities for the Services business.
  • Developing and implementing robust end to end processes that deliver the best possible customer experiences.
  • Creating and implementing technical processes to deliver Services propositions and scale across the country.
  • Maintaining internal systems and recognising areas for process improvement
  • Project managing implementation of initiatives and projects.
  • Continuous improvement focused both on customer experience and optimising cost to service
Qualifications

About You

Operationally savvy and target driven, with a personality, you're passionate about the customer experience. Your excellent communication and relationship management skills will put you in good stead, as this role will see you work cross functionally with a range of internal stakeholders at all levels.

Equally important is your ability to develop, empower and nurture your team to drive engagement and best practice. Your passion and drive to share knowledge and raise the bar will be infectious.

Additional Information

About us

We offer a dynamic and supportive team environment within a business that wants the best for New Zealand's people, communities, and the environment. Our teams balance a hybrid working approach (working 3 days in office / up to 2 days from home). We've got an awesome Northcote location with views across the water - and the all-important free car parking We'll also give you your birthday off, paid volunteer day, great discounts across all our brands, range of wellbeing support, excellent career development opportunities, and more

If you're passionate about customer experience and seeing great services being delivered in a way that will satisfy and delight customers, this opportunity is not to missed

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