Administration Assistant

2 weeks ago

Auckland, Auckland, New Zealand Marsh Full time

Marsh is seeking candidates for the following position based in the Auckland office:

Administration Assistant

What can you expect?

You will provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient, and timely production of policies, renewals, and related documentation. You will demonstrate technical proficiency, with responsibility for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to you are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

What is in it for you?

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." We offer following benefits to our employees so they feel valued each day at work:-

  • Leading training and development program
  • Flex @ Marsh
  • Professional environment where your career path really matters and is supported in our global organization
  • Great team environment with energetic and supportive colleagues

We will count on you to:

Ensure timely and accurate production/processing of a range of administration and documentation tasks, including but not limited to:

  • Policy documentation
  • Quotation and placing slips.
  • Generate renewal documents and process.
  • Generate client documents such as schedules, COC, proof of cover.
  • Premium and adjustment calculations
  • Claims histories
  • Report preparation.
  • Manage and prioritise own workload to meet individual SLA, KPI and Quality targets.
  • Processing of transactions and resolution of escalated matters within SLA
  • Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
  • Build and maintain strong working relationships with internal and external stakeholders.
  • Adhere strictly to the Company's Quality practices and other systems and procedures.
  • Ad hoc tasks as requested.

What you need to have:

  • Clear and concise oral and written communication skills
  • Strong numerical skills
  • Excellent organisation skills with ability to prioritise work and meet deadlines.
  • Excellent interpersonal skills with ability to work within a team.
  • Adept to learning new technologies.
  • Proficient in Microsoft Office tools
  • Insurance knowledge

What makes you stand out:

  • Administration experience within insurance or financial services
  • University degree, diploma or equivalent work experience

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace , and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search "Marsh" under endorsed employers.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

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