Case Manager

4 weeks ago

Auckland, Auckland, New Zealand Marsh Full time

Wellnz is seeking to appoint a Case Manager

What can you expect?

Wellnz , now a part of Marsh, has a rare opportunity for a talented individual experienced in Claims Management or Case Management.

Wellnz is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth we are in need of passionate, experienced and values driven talent to join our team.

What is in it for you?

This is a rare opportunity for a motivated individual with Claims or Case Management experience looking for something different, where they can put their exceptional relationship building skills to great use. The Case Manager role manages a caseload of mostly physical injuries that occur outside of work, eg. weekend sports. The role will work closely with one main major client to assist in minimising the impact to everyday life and work. Case Managers at Wellnz enjoy a flexible working environment where they get to choose where they work up to three days per week

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague". We offer the following benefits to our employees so they feel valued each day at work: -

  • Leading training and development programmes
  • Modern CBD offices
  • Great team environment with energetic and supportive colleagues
  • Opportunity to learn and grow as a professional

We will count on you to:

  • Manage a portfolio of cases on behalf of our client
  • Manage claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz's commitment to quality
  • Promote a healthy and safe working environment
  • Ensure a high standard of customer service to injured clients is achieved and maintained in accordance with the Code of Claimant Rights
  • Conduct regular client contact to discuss claims and develop effective and efficient working relationships
  • Keep management adequately informed as to progress and ongoing relationships with clients
  • Continually work towards professional development and maintain a competent practice

What you need to have:

  • Case Management or Claims Management experience, either from a Government body or an insurer
  • Strong ACC Legislative knowledge
  • Relevant tertiary qualifications in business and/or rehabilitation or health related discipline
  • Commitment to the philosophy of a case management model of practice
  • Excellent communication, interpersonal, relationship and leadership skills
  • Sensitivity to equity, culture and disabilities
  • Effective written and oral communication skills
  • Strong customer service skills and customer focused
  • Negotiation skills
  • Microsoft Word skills
  • Proven time management and organisational skills including the ability to meet deadlines and work under pressure
  • Self-motivated and energetic and confidence to work independently

Are you Ready to Join?

Applications can be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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