![Aetna](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
2 weeks ago
Job Description:
Aetna, a leading healthcare company, is seeking a dedicated and experienced Customer Support Associate to join our team in Wellington, New Zealand. This position is full-time and offers the flexibility of remote work. We are looking for someone with a minimum of 4 years of experience in customer support, preferably in a healthcare or insurance setting.
Responsibilities:
- Provide excellent customer service to clients via phone, email, and chat
- Assist customers with inquiries, problem-solving, and account management
- Effectively navigate our internal systems to provide accurate and timely information to customers
- Collaborate with team members to ensure a seamless customer experience
- Uphold company policies and compliance standards in all interactions
- Utilize strong emotional intelligence to de-escalate difficult situations and address customer concerns effectively
- Actively participate in team meetings and training sessions to continuously improve skills and knowledge
- Take ownership of customer issues and follow through to resolution
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Excellent communication skills, both written and verbal
- Ability to work independently and stay motivated in a remote work environment
- Strong problem-solving skills and attention to detail
- Demonstrated teamwork and collaboration skills
- Ability to navigate multiple systems and databases efficiently
- Experience working with a diverse customer base
- Proficiency in Microsoft Office suite and CRM software
- Availability to work full-time hours, including evenings and weekends as needed
Personality traits:
- Independent
- Motivated
Soft skills:
- Emotional intelligence
- Teamwork
Benefits:
- Paid overtime
- Company transportation
- Retirement plan
Working environment:
At Aetna, we believe in giving back to the community through corporate social responsibility initiatives. As a member of our team, you will have the opportunity to participate in volunteer programs and community events that make a positive impact on society.
Equal Opportunity Statement:
Aetna is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to apply: June 27, 2024
Join our team at Aetna and make a difference in the lives of our customers every day
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Support Associate - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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