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Haier Ac Technical Support

3 months ago

Christchurch, Canterbury, New Zealand Fisher & Paykel Appliances Full time

The Role

Fisher & Paykel has been delivering premium home appliance solutions for decades, and with our integration of Haier Air Conditioning products, we're expanding our reach. If you're ready to be part of a human-centred team that values innovation and customer satisfaction, we would love to have you on board.

We're on the lookout for a talented Technical Support Specialist to join our Fisher & Paykel team. The role is responsible for providing top quality pre and post-sales technical support for our Haier branded Air Conditioning products, with a hands-on approach to deliver a seamless experience to our customers.



Key Responsibilities:

  • Provide exceptional technical support for Haier Air Conditioning products to our customers
  • Troubleshoot and resolve customer inquiries, concerns, and technical issues promptly, ensuring customer satisfaction.
  • Collaborate with the product development team to communicate customer feedback and contribute to the improvement of Haier Air Conditioning products.
  • Manage and support installations and post-installation health checks to ensure we meet customer expectations, timelines, and standards
  • Proven expertise in Haier Air Conditioning systems and technical support.
  • Excellent communication skills, both written and verbal, with the ability to simplify complex technical information for diverse audiences.
  • Strong problem-solving approach and the ability to work with enthusiasm and skill
  • A commitment to customer satisfaction and a passion for providing top-tier technical support.

If you're prepared to take a step towards a rewarding career and be part of a company that offers numerous opportunities for personal and professional growth, Fisher & Paykel is the ideal place for you. Join us as we maintain our commitment to excellence in the realm of home solutions. Fisher & Paykel is proud to be an Equal Opportunity Employer, where employment decisions are based on merit without discrimination based on race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, age, or disability.