Technical Operations Centre

6 months ago

Christchurch, New Zealand Airways Full time

**Broaden your experience in the aviation industry and a state-owned enterprise**:

- ** Base salary, penal rates, 5 weeks annual leave and more**:

- ** Training will be provided for this highly satisfying, technical and critical role**

**About Airways**:
Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. At Airways, our values underpin all that we do. We value Safety, Each Other, Excellence and Success in all that we do.

**About the Team**:
The Technology Group is responsible for the effective delivery, management, and services of all technology disciplines within the air navigation services environment.

The National Operations and Maintenance team provides the expertise and support in engineering design development and management for projects, installation, maintenance, and fault repair for Airways ground-based aviation infrastructure (Control Centres, Control Towers, Communications, Navigation, Surveillance (CNS) and Meteorological systems).

Operations and Maintenance includes teams located throughout New Zealand and a 24/7 National Operations Centre that monitors the infrastructure. Collectively they ensure the performance, reliability and availability of Airways infrastructure so they are available when required and are operating to defined specifications that meet agreed customer service availability.

**About the Role**:
Having recently filled two Technical Coordinator roles to expand the team, we have another three permanent full-time roles available to replace retiring team members. This team is based in our Air Traffic Control (ATC) Centre in Burnside, Christchurch.

Key tasks and responsibilities include:

- 24/7 monitoring and control of New Zealand’s air traffic management, communications, surveillance, navigation, network, meteorological, power and wide area network systems.
- Coordinating fault management and planned maintenance activities between Technology Group personnel, external service providers and ATC operations.
- Constant assessing conflict and risk of planned and unplanned work as the daily situation changes, collaborating with the ATC Duty Manager to minimise operational impact and escalating critical outages or potential outages to the business including:

- Providing first line technical support, fault investigation and remote restoration of ATC services and dependencies like power and network systems where possible.
- Providing operational support for field maintenance technicians.
- Being the customer interface for all services operated by Airway’s Technology Group.

Hours of work:
40 hours per week during your training period, then on a rotational 24 hours, 7 days a week roster, working 8-hour shifts.

Due to the nature of the role, including the number of systems and stakeholders - the training period is 12 - 18 months.

**About the Salary, Benefits and Perks (T&Cs)**:
The base salary band is $81,718 - $109,205 and offer will be dependent on skills and experience. In addition to this there is the potential to earn penal rates for work outside normal work hours and overtime for additional hours worked amounting to approximately 20% when you qualify to work in the roster (after completion of training period).

On top of the base salary and penal rates, you'll receive 5 weeks annual leave and access to a generous superannuation scheme where the employer doubles the employees contributions up to 5.5% of earnings.

**About You**:
To be successful in the role, you will have:

- B. Eng. Tech (Electrical, Networks, Computing ) or B. Eng. Tech (Electrical, Electronics), or equivalent degree.
- 5 plus years’ of experience working in a relevant field of electronics; avionics; aviation and aeronautical telecommunication; IT and/or networking.
- Proven experience dealing with technical and complex fault investigations, end-to-end (identification, root cause analysis, providing solutions and follow-up).
- Proven capabilities in monitoring and management of a wide variety of technologies, including fault investigation skills, configuration, and servicing in an organisation of similar size (800+) and complexity to Airways.
- Competent in using industry standard network and system monitoring protocols and management tools. SNMP, Solarwinds Orion, Zabbix etc.
- Good understanding of a modern service management framework.
- Efficient user of Office 365 and document management systems.
- Ability to work in a dynamic team and business environment, collaborate with people, show resilience and agility, take ownership and focus on delivering successful outcomes.

Beneficial:
Cisco CCNA Certification or equivalent.

**To Apply**:
If you are customer focused, attentive to detail and c

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