Client Relationship Management

2 weeks ago

Manukau, Auckland, New Zealand Marsh Full time

Client Executive - Liability

What can you expect?
An exciting opportunity has become available for an experienced Liability Client Executive to join Marsh in New Zealand.

Working within the Liability Specialty division, you will be responsible for the growth, profitability and client satisfaction of a book of business.

This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development and helping to respond to tenders.

You will work closely with Marsh's Corporate team to provide advice on Liability policies, and ensure quality customer service is received by the Company's Corporate clients.


What is in it for you?

  • Flexible hybrid work environment
  • Great team of energetic and supportive colleagues
  • Professional environment where your career path really matters and is supported in our global organisation
  • Genuine work life balance

We will count on you to:

1. Account Management

  • Lead, plan and implement clear and effective renewal, new business and broking strategies, ensuring Marsh's performance meets required standards;
  • Assist Client Executives with the implementation and achievement of business plans and goals;
  • Take a proactive approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards;
  • Develop and maintain effective long term relationships with key client decision makers and frequently monitor political, management and other changes within client organisations to preserve and protect the Company's relationship at all times;
  • Meet and exceed service standards agreed in the client's service agreement;
  • Interact positively with colleagues in other Marsh practices to ensure a seamless delivery of service to clients;
  • Maintain an active and direct involvement in all claim related matters, ensure that proper claims management strategies are developed and implemented on all complex / large claims and assist claims personnel in the negotiation of equitable claims settlements;
  • Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments;
  • Possess a good working knowledge of all aspects of the Insurance and other relevant legislation and keep abreast of all new developments;
  • Assist with the implementation and achievement of Finpro business plans and goals;
  • Maximise account profitability through the implementation of efficient and effective work practices, adequate client billing and sensible expense control;
  • Consistently meet and exceed revenue, expense and trading profit budgets;
  • Develop and maintain meaningful working relationships with insurers through regular contact and liaison;
  • Maximise utilisation of Marsh's national and global resources;
  • Encourage and develop colleagues skills through on the job training and participation and contribution to team training.

2. Administration & Technical

  • Take ultimate responsibility for the timely and accurate production, processing and delivery of client related:
  • invoices and related policy accounting documentation;
- quotation and placing slips;
- premium and adjustment calculations;
- information and documentation for Pre-Renewal and Broking meetings;
- policy wordings and endorsements;
- renewal reports and insurance manuals
- certificates of currency;
- up to date computer system records;
- current and outstanding documentation follow ups;
- all other documentation

  • Ensure all colleagues and activities adhere strictly to the Company's quality practices and other systems and procedures;
  • Ensure all activities fully comply with the Company's Errors and Omissions avoidance policy;
  • Other duties as may be required from time to time.

We would like you to have:

  • Insurance qualifications (Level
  • Required)
  • Prior experience in a similar role and strong understanding of the Liability industry
  • Strategic thinker and a natural problem solver
  • Ability to communicate effectively at all levels with strong influencing and negotiation skills
  • At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

About Marsh:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Apex Group Full time

    Client Relationship Manager (12 Months Contract)Location: Auckland, New ZealandDate Posted: Jun 19, 2023DescriptionAPEX Group, a global financial services provider, seeks an experienced and dedicated Client Relationship Manager to join our inclusive team. This full-time Client Relationship Manager hybrid role is based in Auckland and offers a favourable...

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Public Trust Full time

    About usPublic Trust is on a transformative journey to improve the way we serve our customers. As New Zealand's largest and most experienced trustee services organisation, we provide specialist advice on a range of legal, financial, investment, trust and estate management services to individuals, families, and businesses.Working with corporate business...

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Team Recruitment Full time

    The company:A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supply chain.The: Role:Managing a portfolio of corporate clients, building strong relationships and gaining a solid understanding of their business and needs.Also...

  • Client Relationship Delivery Manager

    2 weeks ago

    Manukau, Auckland, New Zealand FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Commerce/BusinessTravel Percentage:10% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities....

  • Client Relationship Manager- Inbound

    2 weeks ago

    Manukau, Auckland, New Zealand Generate Full time

    Client Relationship Manager - InboundAbout UsWe are a proudly NZ owned and operated KiwiSaver and wealth manager. We were founded on the belief that all Kiwis should have access to simple, easy to understand financial advice and socially responsible investments that deliver long-term profitability. Ultimately, we exist to educate, empower, and advise Kiwis,...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Gallup Full time

    Champion Gallup's analytics and advice and guide forward-thinking conversations with our clients._As a Relationship Manager at Gallup, you'll be responsible for managing the client experience. Leading a variety of workplace-focused projects, you'll act as the liaison between clients and our internal business teams, perfectly balancing client centricity and...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Assurant Full time

    Do you thrive in environments where building rapport and relationships are your main priority? The read on - we are on the search for an energetic and eager people's person to join our tight knit team based out of Auckland for a 12-month parental leave cover.Working with our key clients and distributers you will travel nationally to build and maintain...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Relationship Manager - Commercial Banking***: Take a leadership role within a complex Commercial Banking portfolio. Be a part of a motivated fourperson team, driven by the desire to succeed. Build your network and partner with some of New Zealand's most exciting businesses to accelerate their financial progress.Here at ASB, the customer is at the heart of...

  • Customer Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Madison Recruitment Full time

    About the Company:Madison is pleased to be partnering with a Kiwi business who are industry leaders & experts for Commercial cleaning services. With a strong presence in the domestic market, their service delivery and customer focus are unmatched.With several accolades to their name, the award-winning company hold a strong reputation as expert commercial...

  • Transaction Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Transaction Relationship Manager***: Nau mai ki ASB.ASB Transaction Banking offers a suite of integrated solutions to help our Business Banking clients simplify their banking, unlock cost and time efficiencies, minimise exposure to risk and increase their money-earning potential. We do this through providing a range of effective solutions to our...

  • Customer Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Yakirelbaz IT Solutions Full time

    Job Overview:Responsibilities: Develop and maintain longterm relationships with key clients. Serve as the primary point of contact for client inquiries and issues. Coordinate with internal teams to ensure timely delivery of services and solutions. Identify opportunities to enhance customer satisfaction and increase client retention. Conduct regular client...

  • Associate, Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand MUFG Bank, Ltd., Auckland Branch Full time

    Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • Client Manager

    2 weeks ago

    Manukau, Auckland, New Zealand RWA Technology People Full time

    Be part of a major disrupter in the market Hybrid and Flexible working arrangements Exciting and dynamic team and cultureThe Auckland based Client Manager will jointly focus on existing companies within the portfolio and actively source new business. Along with a competitive package and a progressive future, you will have a genuine opportunity to be seen as...

  • Relationships Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Blind Foundation Full time

    Job Type:Permanent/Full-timeLocation:AucklandClosing date:Tuesday, 22 August 2023Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you'll help us achieve our...

  • Client Service Manager

    2 weeks ago

    Manukau, Auckland, New Zealand BNP Paribas Full time

    DepartmentThe Client Services Management team is part of the global Client Development team responsible for all client management related activities (ie sales, client relationship management and client satisfaction) for the Securities Services business. Within this team, the Client Services Managers oversee the service delivery with an overall responsibility...

  • Client/trust Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Emergent Full time

    We are seeking a Client/Trust Manager with experience in estate planning or wealth management, or a background in legal or financial advisory experience.Bullet Points Permanent Role based in Remuera Benefits include: Health and Life Insurance Cover, discounts on company products and services through commercial business partners Career growth and training...

  • Client Delivery Manager

    2 weeks ago

    Manukau, Auckland, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Marketing Manager

    2 weeks ago

    Manukau, Auckland, New Zealand The Creative Store Full time

    Our client is an Auckland based digital agency, working at the forefront of marketing transformation, providing end-to-end digital marketing services to B2B technology, software and professional services brands across Australasia and beyond. They are looking for a Client Marketing Manager to join their team.In this pivotal client facing role, the Client...

  • Manager Client Management

    2 weeks ago

    Manukau, Auckland, New Zealand DKSH Full time

    Location:Auckland, NZ, NZJob Function:MarketingRequisition Number:140460Description:Drive Growth. Be the Difference. At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights.As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across...

  • Client Management

    2 weeks ago

    Manukau, Auckland, New Zealand Kings Recruitment Full time

    Mangere - Operationally focused person to lead CRM implementation project. Key role Actively support operations, client & sales functions. Great $$ | Massive development | Growth opportunities You will go placesClient Management / Operations & CRM Implementation - A dual role that will give you variety, growth and really challenge your skill set.This is an...