Client Relationship Manager- Inbound

2 weeks ago

Manukau, Auckland, New Zealand Generate Full time

Client Relationship Manager - Inbound

About Us
We are a proudly NZ owned and operated KiwiSaver and wealth manager.

We were founded on the belief that all Kiwis should have access to simple, easy to understand financial advice and socially responsible investments that deliver long-term profitability.

Ultimately, we exist to educate, empower, and advise Kiwis, to help them achieve materially better financial outcomes at retirement.


We are a business that cares about making a difference and our people play a key role in bringing our mission to life.

We encourage our people to bring their ideas to the table and empower them to lead initiatives that will positively impact our business, community, and members.


About The Role

Your day-to-day will look something like this:

  • Ensuring compliant AML/CFT documentation is obtained.
  • Problem solving and working proactively to find positive solutions for our members.
  • Liaison with key stakeholders such as compliance.
  • Ownership of member complaint handling and managing vulnerable members
  • Training and development, we are an agile business so you can expect to be upskilled regularly.

About You


To succeed in this role, you will need to be intrinsically motivated to provide great customer service and create a seamless experience for our members.

You will enjoy the variety that comes with working in an inbound call centre and pride yourself on your ability to effectively resolve queries while leaving a positive impression on our members.

In addition to the above, we are also looking for:

  • 2+ years in a customer service or relationship management role.
  • Proven experience in a fastpaced, agile environment.
  • Highperformance mindset, intrinsically motivated to perform.
  • Excellent written and verbal communication.
  • High degree of IT literacy and ability to adapt to new technology.

What's in it for you?
Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.

In return for your hard work, you can also expect many great benefits working at Generate:

  • A rewarding role with ongoing growth.
  • Competitive base salary + bonus package.
  • Competitive benefits package including health insurance, discounted gym membership, additional KiwiSaver contribution, corporate benefits and more
  • Proactive Health & Wellbeing Committee who organise a full calendar of events and initiatives.
  • Great working hours (no weekend work) with a hybrid working model.
  • Ongoing training and support.
  • Comfortable and central Auckland CBD office location.

Convinced?
**Please note : Applicants must hold a valid legal right to work in New Zealand.

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Public Trust Full time

    About usPublic Trust is on a transformative journey to improve the way we serve our customers. As New Zealand's largest and most experienced trustee services organisation, we provide specialist advice on a range of legal, financial, investment, trust and estate management services to individuals, families, and businesses.Working with corporate business...

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Apex Group Full time

    Client Relationship Manager (12 Months Contract)Location: Auckland, New ZealandDate Posted: Jun 19, 2023DescriptionAPEX Group, a global financial services provider, seeks an experienced and dedicated Client Relationship Manager to join our inclusive team. This full-time Client Relationship Manager hybrid role is based in Auckland and offers a favourable...

  • Client Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Team Recruitment Full time

    The company:A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supply chain.The: Role:Managing a portfolio of corporate clients, building strong relationships and gaining a solid understanding of their business and needs.Also...

  • Client Relationship Management

    2 weeks ago

    Manukau, Auckland, New Zealand Marsh Full time

    Client Executive - LiabilityWhat can you expect?An exciting opportunity has become available for an experienced Liability Client Executive to join Marsh in New Zealand. Working within the Liability Specialty division, you will be responsible for the growth, profitability and client satisfaction of a book of business. This includes managing and developing...

  • Client Relationship Delivery Manager

    2 weeks ago

    Manukau, Auckland, New Zealand FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:Bachelor of Commerce/BusinessTravel Percentage:10% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities....

  • Client Management

    2 weeks ago

    Manukau, Auckland, New Zealand Kings Recruitment Full time

    Mangere - Operationally focused person to lead CRM implementation project. Key role Actively support operations, client & sales functions. Great $$ | Massive development | Growth opportunities You will go placesClient Management / Operations & CRM Implementation - A dual role that will give you variety, growth and really challenge your skill set.This is an...

  • Inbound Customer Service Representative

    2 weeks ago

    Manukau, Auckland, New Zealand TTEC Full time

    Inbound Customer Service RepresentativeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Inbound Customer Service Representative working on our client site in Auckland, New Zealand you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for...

  • Inbound Administrator

    2 weeks ago

    Manukau, Auckland, New Zealand ERG Recruitment Full time

    $24.50/hr + 8% Holiday pay 9am to 5.30pm East Tamaki, High brookAbout the Role:This Inwards Person position is a hybrid role of Admin and Inwards receipting. The ideal person will have worked within the warehousing and or the logistics industry, and preferably have some experience handling Inwards Goods.Duties Include: Processing of Inbound Shipments...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Gallup Full time

    Champion Gallup's analytics and advice and guide forward-thinking conversations with our clients._As a Relationship Manager at Gallup, you'll be responsible for managing the client experience. Leading a variety of workplace-focused projects, you'll act as the liaison between clients and our internal business teams, perfectly balancing client centricity and...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Assurant Full time

    Do you thrive in environments where building rapport and relationships are your main priority? The read on - we are on the search for an energetic and eager people's person to join our tight knit team based out of Auckland for a 12-month parental leave cover.Working with our key clients and distributers you will travel nationally to build and maintain...

  • Inbound Customer Service Consultant

    2 weeks ago

    Manukau, Auckland, New Zealand Webhelp Full time

    Customer Service/SupportLocation Auckland, New Zealand***Job Title:Inbound Customer Service ConsultantJob Description:The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • Inbound Supervisor

    2 weeks ago

    Manukau, Auckland, New Zealand GPC Asia Pacific Full time

    **Monday Friday, 2.30pm to 11.00pm (40 Hours)**:- Wiri location:- Unbeatable staff discounts, amazing training program & development on offerAbout the role:The role of the Inbound Supervisor is to develop, administer and lead the receiving processes and procedures within Repco distribution.This includes but is not limited to: documentation processing,...

  • Inbound Customer Service Representative

    2 weeks ago

    Manukau, Auckland, New Zealand Madison Recruitment Full time

    Monday to Friday - no weekends Opportunity in gaining an NZQA recognised qualification, all paid for Competitive salary with achievable monthly bonusesAbout the company:A kiwi owned leading supplier of complete workplace solutions, offering diverse office supplies and stationery, health and hygiene services, café, technology solutions, office furniture and...

  • Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Relationship Manager - Commercial Banking***: Take a leadership role within a complex Commercial Banking portfolio. Be a part of a motivated fourperson team, driven by the desire to succeed. Build your network and partner with some of New Zealand's most exciting businesses to accelerate their financial progress.Here at ASB, the customer is at the heart of...

  • Customer Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Madison Recruitment Full time

    About the Company:Madison is pleased to be partnering with a Kiwi business who are industry leaders & experts for Commercial cleaning services. With a strong presence in the domestic market, their service delivery and customer focus are unmatched.With several accolades to their name, the award-winning company hold a strong reputation as expert commercial...

  • Transaction Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Transaction Relationship Manager***: Nau mai ki ASB.ASB Transaction Banking offers a suite of integrated solutions to help our Business Banking clients simplify their banking, unlock cost and time efficiencies, minimise exposure to risk and increase their money-earning potential. We do this through providing a range of effective solutions to our...

  • Customer Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand Yakirelbaz IT Solutions Full time

    Job Overview:Responsibilities: Develop and maintain longterm relationships with key clients. Serve as the primary point of contact for client inquiries and issues. Coordinate with internal teams to ensure timely delivery of services and solutions. Identify opportunities to enhance customer satisfaction and increase client retention. Conduct regular client...

  • Associate, Relationship Manager

    2 weeks ago

    Manukau, Auckland, New Zealand MUFG Bank, Ltd., Auckland Branch Full time

    Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • Client Service Consultant

    2 weeks ago

    Manukau, Auckland, New Zealand Emergent Full time

    Permanent Takapuna offices with a waterfront view Great salary and amazing culture with great trainingThat's where you come in You will be talking to a wide range of customers about a number of different investment products. This is a busy and challenging role that requires you to engage with customers.Our client offers full support and training to new staff...

  • Inbound Customer Service Representative

    2 weeks ago

    Manukau, Auckland, New Zealand Madison Recruitment Full time

    Are you currently looking for progression and stability? Or maybe simply looking for a change? Do you want every day to be different?We are hiring on behalf of our client, who are looking for a range of people with all levels of experience_ _for this new and exciting opening, which provides the opportunity to enhance your customer service skills and...