Customer Relationship Manager
2 weeks ago
Job Overview:
Responsibilities:
- Develop and maintain longterm relationships with key clients.
- Serve as the primary point of contact for client inquiries and issues.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Identify opportunities to enhance customer satisfaction and increase client retention.
- Conduct regular client meetings to understand their needs and gather feedback.
- Assist in resolving customer complaints and issues effectively.
- Collaborate with sales and marketing teams to identify new business opportunities.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in customer relationship management or account management.
- Strong communication and interpersonal skills.
- Ability to manage multiple clients and projects simultaneously.
- Excellent problemsolving and conflict resolution skills.
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