Service Delivery Manager

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Post Full time

Service Delivery Manager - Wellington Super Depot | Wellington We currently have a vacancy for a permanent Service Delivery Manager (SDM) to join our Wellington team.

Based from our new Wellington Super Depot in Grenada this is a busy, hands on operational leadership role ensuring the smooth running of our Wellington sites.

On a day-to-day basis this role is one of two SDMs based at this site who are overseeing our courier contractors, leading and managing front line service delivery staff, managing resourcing needs, financial management, and overseeing the health and wellbeing of the team.

The position is responsible for ensuring that service standards are being consistently met or exceeded.

That customers are responded to professionally and issues are effectively resolved in a timely manner that builds on our brand.

This role has a Monday to Friday working week however as we operate a 24/7 operation it is expected that our SDMs have some flexibility to be on site at other times when required.

As the ideal candidate for this role you will have significant experience leading and managing a busy operations or logistics type environment.

You will have well developed leadership skills including a coaching and development focus for direct reports.
Ideally you will have worked within a unionised environment.

You'll be able to clearly demonstrate: Multiple years' experience leading teams within operationally focused environments Financial management skills Experience working with contractors Sound relationship management skills Advanced computer skills, especially with the Microsoft suite of products NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.

He Aha Te Pai - What you'll love about usAlongside the opportunity to work with a team passionate about delivering, ourpermanent employeesenjoy a wide variety of benefits including: Special rates on fantastic holiday home accommodation around New Zealand Retail shopping discounts with our partners An Employee Assistance programme to support you when you need it Hiahia? - Interested? Come and join the whanauBring your passion for creating a great customer experience to the team at NZ Post.

If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website.

If you require additional information, contact Gemma Corbett (Talent Acquisition Specialist) on or Applications for this position close on 7 June 2024.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, sodon'tdelay and make sure you apply as soon as possible.

All applicants will also be required to provide proof of their eligibility to work in New Zealand.
Appointees will be subject to a security and credit check and may be required to undertake a drug test.
If you're interested in a role, please apply directly through our online portal.

Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

This is where you'll find information about our current career opportunities.
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