Service Delivery Manager

2 weeks ago


Wellington, Wellington, New Zealand NZ Post Full time

NZ Post is charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about.

Kōrero mō te tūranga - About the role
We are looking for a Service Delivery Manager - Fleet to join our Lower Hutt depot based in Seaview.

You'll focus will be ensuring the delivery of all products and services "first and last mile" are delivered in a manner that meets our service standards and our customers' expectations.

What this really means is that you'll be responsible for leading and managing our front-line service, Courier Contractors
This challenging and exciting role, no two days are ever the same, and you'll be involved in any or all of these things, from

  • Regular checkins with your team
  • Managing team performance and site safety
  • Building internal culture and relationships
  • Using your super IT and Excel skills to provide reporting / analysis
  • Managing rosters and budgets
  • Recruiting and onboarding new teams
  • Being a key point of contact for our customers and dealing with any escalations the variety is huge


Reporting to our Area Service Delivery Manager - Hutt Valley, this role operates during core business hours, Monday to Friday.

However, ideally this role would suit someone who is flexible to work a combination of hours including early mornings or late afternoons, as the role requires this to ensure visibility across our awesome teams and their locations.

Mōu - About you

As an experienced people leader, you'll bring with you proven experience in developing positive teams, the ability to multitask and keep many balls in the air all at once.

You'll combine this with

  • Leadership style that drives a high performing, customercentric & thriving team culture
  • Customer service and relationship management skills
  • Strong commercial acumen, including budgets, financials and analytical skills
  • Good technical IT skills (not talking about an IT genius, just a strong understanding of systems and good Excel would be ideal)
  • Experience working with Contractors
Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.
He Aha Te Pai - What you'll love about us
Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
- "Love Your Perks' Kiwibank banking benefits

  • Retail shopping discounts with our partners
  • An Employee Assistance programme to support you when you need it
  • Plus more
Hiahia? - Interested? Come and join the whanau
Applications for this position close on Wednesday, 24 May 2023.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



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