![Genesis Energy NZ](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Reference # Posted on- 31 Aug 2023- Closes on- 07 Sep :55- Location(s)- Hamilton- Expertise- Administration, Contact Centre, Customer Service, Sales- Job level(s)- Entry, Graduate, Experienced- Work type(s)- Permanent full-timeAt Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work.
We believe in succeeding together, growing with energy, and delivering a difference for our people, our customers, and the communities we're part of.
Working here, you'll be valued for the contribution you make and the part you play in empowering New Zealand's sustainable future.
We want to provide all customers with a memorable and positive experience-this is where you come inAbout the role:
We are welcoming a new group of Customer Service Representatives in full-time, permanent roles.
As a part of the Customer Care team you will be the first point of contact, responsible for providing exceptional customer service to current and potential Genesis customers.
As an energy expert, you'll actively look for opportunities to add value where it matters and will handle a variety of service related calls.
This is a diverse and fast-paced role with a fantastic, supportive team.
Our people are our greatest asset and to get you started we provide comprehensive training and on the job support.
About you:
- At least 1 year of proven experience in a customer facing role ideally in a contact centre environment
- Technically savvy, with the confidence to navigate multiple systems
- Genuine care for customers, proven to have exceptional customer service and negotiation skills
- Resilient, flexible and can think on your feet
- A friendly and approachable nature, you enjoy a laugh and being part of a high performing team
- Available to start a new role in early October 2023.
The benefits:
- Starting salary is $54,100 and we'll match up to a 4% Kiwisaver contribution
- Electricity discounts and up to 50 free hours of power a month.
- The opportunity to give back you'll receive 1 day of paid volunteer leave a year
- Peace of mind for you and your family: we offer income protection, life and Southern Cross health insurance
Initiatives around pay equity, gender and wellness go hand in hand with social events, and volunteer days to help support as many needs as possible.
Being a market leader, we know that success comes by putting power in the hands of those who can achieve the greatest rewards.
Create your world of tomorrow, at Genesis.
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