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Head of Bpo and It
2 weeks ago
BPO
- Provide input to develop business process quality & improvement strategy aligned with business objectives, Group guidelines and policies.
- Plan, organize and control business process quality & improvement projects to achieve defined business objectives.
- Lead process improvement initiatives in different areas such as sorting, warehousing, transportation and delivery operations in collaboration with suppliers to enhance efficiency and provide benefits to internal and external customers.
- Deploy structured approach and recognized methodologies to understand process quality & improvement needs and estimate potential benefits.
- Identify innovative process enhancements, quality and control methods, and further develop them.
- Define appropriate performance indicators such as delivery time, damages, etc. to measure process dimensions and improvements.
- Monitor project progress, budget and resource utilization for own projects, and highlight deviations.
- Implement change management requirements, and support implementation and hand over of solutions to the business owners.
- Offer expertise, advice and coaching on business process quality & improvement issues and methodologies.
- Introduce and implement top-notch business process quality & improvement methodologies and tools.
- Anticipate changing needs/ trends, and build executive support and sponsorship for key business process quality & improvement initiatives.
- Create content and deliver training on business process quality & improvement methodologies.
- Provide input to define IT strategy in alignment with business goals, corporate guidelines and policies.
- Plan, organize and control delivery of highly complex projects covering overall IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.
- Lead development of cost benefit analysis for IT projects to incorporate in the IT roadmap.
- Monitor and eliminate roadblocks for efficient and effective delivery of all IT services and solutions aligned with business needs.
- Lead planning and delivery of all major IT projects including integration projects.
- Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.
- Scan trends and best practices in IT, evaluate and propose improvements to the IT portfolio considering available resources.
- Lead compliance with IT governance mechanisms, optimize operational quality and consistency of the IT systems within corporate guidelines.
- Monitor performance and liaise with IT service providers for operational success.
- Develop relations and interface with business leaders and IT stakeholders to meet requirements, resolve issues and ensure customer satisfaction.
- Analyze complex issues, benchmark, identify opportunities and introduce best practices for IT focusing on increasing effectiveness and efficiency.
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