Principal Pega System Architect

2 weeks ago

Auckland, Auckland, New Zealand Bank Of New Zealand Full time
Here at BNZ, it's about more than just banking.

We work together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'.

At BNZ, we want to be the best bank for our customers and our colleagues.
One way we can do this by making our processes simpler and quicker with workflow automation tools.

In the next few years, we will use AI and self service options on our platforms to speed up this process, so that our colleagues can work more effectively and deliver faster customer satisfaction than ever.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave This is a fantastic opportunity for someone who has a passion for improvement and customer excellence to lead the tīma (team) and help shape the strategy to achieve our vision.

We sat down with our Head of Technology - Enterprise Services, and they let us know the following about the tūranga (role).

What is the tīma culture and environment like?The tīma culture is dynamic, supportive, and focused on making the right decisions for customers, colleagues, and communities, with a strong emphasis on ethics, collaboration, and excellence in service delivery.

What is the most exciting thing about this opportunity?This is the chance to be at the forefront of transforming the banking experience through technology.

Leading the charge in implementing workflow automation tools and AI-driven self-service options presents a unique opportunity to significantly impact customer satisfaction and operational efficiency.

The tūranga offers the satisfaction of seeing direct results from one's leadership in strategy and innovation, ultimately contributing to BNZ's goal of becoming the best bank for customers and colleagues alike.

It's a tūranga that combines passion, technology, and strategic vision to make a tangible difference in the banking sector.

What is the most challenging thing about this opportunity?The most challenging aspect could be managing the balance between innovation and operational stability.

As the leader driving the adoption of cutting-edge workflow automation tools and AI-driven self-service options, one must ensure that these technological advancements align with BNZ's existing systems and processes without disrupting service quality.

Additionally, staying ahead of the rapidly evolving tech landscape while maintaining a customer-centric approach can be demanding.

The tūranga requires a visionary mindset that can anticipate future trends and challenges, and navigate through them to achieve the bank's strategic goals.

Embracing these challenges would be integral to the success and satisfaction of the tūranga.
What attributes will this person display in order to be successful in this tūranga?Passion for Improvement and

Customer Excellence:
A strong desire to streamline processes and enhance customer satisfaction through workflow automation.

Leadership Skills:
The ability to lead a tīma effectively, ensuring awareness of responsibilities and expectations, managing tīma performance, providing recognition and feedback, and fostering tīma

Strategic Thinking:

The capability to shape and drive the strategy to achieve BNZ's vision of simplifying processes and delivering faster customer satisfaction.

What specific techskillswould be beneficial?Proficiency in technology application development and support, with a focus on Pega Platform design and delivery experience.

Balance between hands on development and ability to set up guidelines and governance and coach teams in what good looks like.

We also require the ability to understand the new features and future direction of workflow automation and how it might be applied at BNZ.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Job details Reference # Posted on 27 May 2024 Location(s) 80 Queen Street - Auckland Expertise Digital, Information & Communication Technology Job level(s) Experienced/Professional, Management Work type(s) Permanent Full time, Permanent Full time - flexible working If this is your first time applying for a job at BNZ, it involves a simple two-step process.

Registration.
Create a user account, and upload your CV and desired employmentcriteria.
You can login anytime to update your details, and track your job application status.
Application.
Complete a quick job related questionnaire.
If you apply forfuture roles, you'll only need to complete the second step.
Applications will be reviewed regularly across the advertising period, but we do reserve the right toclose applications early.

After you've applied Depending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps: You'll receive an email acknowledging your application.

Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.

If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview.

If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it.

Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role.

Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.

If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.

Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstractreasoning tests during the recruitment process.

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