Global Technical Solutions Service and Repair Centre Facilitator

2 weeks ago

Christchurch, Canterbury, New Zealand Vontier Full time

About Invenco by GVR
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.

Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people's lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe. We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community.

Information on this opportunity
About the role
Join Invenco by GVR's dynamic team as a Global Service and Repair Centre Facilitator and become the cornerstone of our global service network. You'll take the helm as the primary technical lead, orchestrating common practices across our strategic hubs in Auckland, Atlanta, Malaysia, and Salzkotten. Your mission is to seamlessly bridge the gap between these key locations and our product engineering and supply chain teams, ensuring unparalleled service excellence.

Your responsibilities will include:

  • Oversee effective implementation of Engineering Change Notices in service centres through compiling technical bulletins and providing support to service and repair teams.
  • Manage and uphold integrity of the Invenco by GVR service portal on Confluence, ensuring user access and document reliability.
  • Maintain product schematics and Bill of Materials for standardized repair documentation reference.
  • Ensure availability and release management of product documentation, including Terminal Quality Management and service support documents.
  • Manage Secure and TQM part identification, storage, and maintenance procedures.
  • Provide instructions for product repair, reassembly, and testing, ensuring availability and suitability of test equipment.
  • Review repair repeat failure analysis, track metrics like FTPR, DPM, MTBF, and initiate Kaizen activities based on service and repair data to implement temporary and permanent corrective actions.

About you
You'll play a pivotal role in ensuring the smooth operation of our global service network. Bringing a technical background with expertise in mechanical and electronic components, you thrive in environments that demand precision and efficiency. Equipped with project management experience and a willingness to travel globally, you're ready to take on the challenge of optimizing our service and repair operations.

Main Skills Needed:

  • Familiarity with PLM systems
  • Proficiency in MS Word and Excel
  • Technical background in mechanical and electronic components
  • Excellent communication skills
  • Experience with Atlassian, Confluence and Jira
  • Knowledge of ISO9001 processes
  • Experience in product service and repair environments
  • Strong project management skills

Invenco by GVR benefits
Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee.

In New Zealand our key benefits include:

  • Competitive and performance based pay
  • Global career opportunities and development
  • Enhanced leave policy paid parental leave & get your birthday off
  • Medical insurance via Southern Cross and access to EAP services
  • Flexibility to balance your work-life in a way that's right for you
  • Variety of Employee Resource Groups and volunteer days
  • Our office is based on the North Shore – close to the motorway and 20 minutes from the best beaches in Auckland
  • We have free carparking at our Auckland office
  • You can bring your dog into the office – or if you don't have a dog can enjoy our canine visitor

Interested?
We would love to hear from you – please click the link to the application page and apply today.


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