Service Facilitator

2 weeks ago


Christchurch, Canterbury, New Zealand Healthcare of New Zealand Full time

Ready for a meaningful career? Join
HealthCare New Zealand, our nation's largest home and community support provider. You'll be
making a real difference in the lives of New Zealanders by
coordinating essential support, empowering them to
live independently in their own homes

Why Us | He aha ai mātou?
Join a rewarding industry where you are contributing to enhancing the lives of others

  • Mentorship programme
  • Online learning platform
  • Career development opportunities
  • Company laptop provided
  • Discounted health insurance
  • Partnership discounts
  • Full paid training provided
  • Option to receive flu vaccine

Who we are | Ko wai mātou
HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives

About the role | He kōrero whakamārama mō tēnei tūranga

Join Our Vibrant Facilitation Team As a
Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full time permanent role -
Monday to Friday 8:30-5:00pm based in our Albany office in
Tāmaki Makaurau

Responsibilities include:

  • Coordination of services between support workers and clients
  • Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
  • Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Empathy and a genuine interest in helping others
  • Passion about the Healthcare sector
  • Proven experience delivering customer service excellence
  • Confidence in using technology/computer literacy
  • Exceptional communication and rapport building skills over the phone
  • A positive, adaptable, and resilient attitude must work well under pressure in a fastpaced, everevolving environment
HealthCare NZ is part of the New Zealand Health Group.

We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.


Applications close | Te katinga o tēnei whai tūranga: 7th
June 2024 at 5pm. Interviews may take place prior to close date so get in quick

  • Reference # Posted on 23 May 2024
  • Closes on 07 Jun :00
  • Location(s)
  • Albany office, Christchurch branch area
  • Expertise
  • Client Services (General), Aged Care, Contact Centre, Service Facilitation, Management, Vocational, Child & Youth Care, Disability Support, Home Support, Rehabilitation, Respite Care, Mental Health & Wellness
  • Job level(s year of experience, 3 years of experience, 5 years of experience, 7 years of experience
  • Work type(s)
  • Permanent fulltime

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