Customer & Shared Services Team Leader

1 week ago


Christchurch, Canterbury, New Zealand Go Bus Full time
Go Bus has a fantastic opportunity for a Christchurch based Customer & Shared Services Team Leader.


Go Bus Transport is the largest passenger transport provider in New Zealand, operating 2,000+ vehicles from 40 depots, stretching between North Auckland and Invercargill.

Go Bus operates urban, school, on-demand and charter services under it's Go Bus brand, tour coach and corporate services by Johnston's Coachlines and airport services by Sky Bus.

Go Bus is part of the Kinetic Group, the biggest mass transit bus operator in Australia and New Zealand.

Across Kinetic operations, we move 50 million people per year using 3,000+ buses operated and supported by over 4,000 people.


About the role:

This position will be responsible for leading the Customer & Shared Service Team, and Support Staff throughout the operation. The priority and focus is to provide excellent customer services to both external and internal clients.


We are on a mission to provide exceptional customer service and our Customer & Shared Services Team play a crucial role in ensuring that our customers receive this every day.


You'll be a savvy, tenacious and awesome team player who is keen to join our team as the Customer and Shared Services Team Leader.

You'll be comfortable in a hands-on leadership role, leading a team of dedicated people who love to engage with our customers and ensure the Go Bus teams are delivering and maintaining a high level of customer service.


This is your opportunity to take ownership of the team and you'll be responsible for everything that happens in the day to day operations of the team, working to provide valuable support to the Operations team, with a view to delivering on operational efficiencies and ensuring a high level of customer service is maintained.


What we're looking for?

  • You are a driven selfstarter who has been a leader before or may be just starting on your path.
  • You are approachable and you know what it takes to build relationships.
  • You understand the customer journey and have a passion for exceptional service.
  • You understand team dynamics and being a coach is part of who you are.
  • You are a genuinely curious, adaptable and excel working in a fastpaced dynamic environment.

Experience:

  • NCEA level 2 or higher (Diploma in Business Administration desirable)
  • Financial Acumen
  • Car (Class 1) licence
  • Previous experience managing an administration/customer service function
  • Minimum of 5 years administration experience
Applications close 12th February 2023.

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