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Digital Service Experience Team Leader
1 week ago
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand
- Continuing fulltime 37.5 hours per week (1.0 FTE)
Āu Mahi | What You Will Do
The role of Digital Service Experience Team Leader is crucial in Digital's mission to enable awesome digital experiences for our students and staff.
The DSE Team Leader will provide leadership and guidance to the team as well as oversee daily operations of the service desk to ensure we deliver excellent customer service, quality support to our customers ensuring service levels are achieved.
As a Digital leader, you will foster and champion a customer-centric, service-obsessed mindset while enabling agile and lean ways of working within and amongst our teams.
Mōu | Who You Are
You have intermediate level leadership experience with a strong willingness to advance your abilities to fostering cultural change within teams and team performance.
You will have strong relationship management skills and service desk management experience.You will also have:
- Experience in the IT industry including experience in a service delivery role.
- Experience in client support in a large scale and diverse environment.
- Demonstrated level of skill in and knowledge in IT Service Management (ITIL preferred).
Ngā Painga o UC | Why UC
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff.
They challenge and inspire us to be the best we can, and make UC a great place to work and study.
For more info on Ngā Uara | Our Values visit us here.
We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity.
The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.
The closing date for this position is: 22nd
February 2024 (midnight, NZ time)
Applications will be reviewed after the close date.
Pēhea te tono mai | How You Apply
Applications for this position must be submitted via our careers website and should include a cover letter and resume.
You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.
If you hold a valid work visa and are physically present in New Zealand then you may also be considered.
Job Details:
- Reference #
15 Feb 2024- Closes on
22 Feb :55- Location(s)
Christchurch- Expertise
Information Technology- Job level(s)
Experienced- Work type(s)
Continuing (Permanent) full-time
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