Team Leader and Service Trainer @ Christchurch

1 week ago


Christchurch, Canterbury, New Zealand LS Travel Retail Full time

Leader in travel retail:

-
Opportunity for career and personal growth:


  • Staff discounts across our Pacific store network
As a
Team Leader and Service Trainer, you will need to be a customer-focused individual with the confidence to tick all the boxes on our shopping list:

  • Coordinate mentorship/coaching programs for new as well as existing team members to maintain and improve customer service standards or practices
  • Identify individual and team skills gaps and establish and implement a Coaching plan per team member (with the Store Manager )
  • Keep up to date with required and ongoing training for team members as well as report the outcomes to the relevant leadership team on a monthly basis
  • Support the Store Manager with the daily operations of the store and lead your team by example to deliver an exceptional sales experience to our customers
  • Support addon selling initiatives and coach to improve results over the duration of potential initiatives

About You:

  • Think laterally to be able to see the 'big picture and have a creative and analytical mindset
  • Champion maturity, initiative, and a sense of urgency as well as exceptional presentation standards and a professional approach
  • Instructional proficiency with sound communication skills
  • Experience leading a team in a fastpaced retail environment
  • Exceptional time management skills and ability to build rapport with team and customers


If we've piqued your interest and you're keen to be part of a dynamic business where you will be given the opportunity to stretch and challenge yourself then this is it.



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