![Nova Energy](https://media.trabajo.org/img/noimg.jpg)
Call Centre Team Leader
1 week ago
- Reference:
- Category: Call Centre & Customer Service
- Location: Christchurch
- Work Type: Permanent / Full Time
- Related Documents
We're the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.
Nova Retail is searching for a dedicated & supportive Call Centre Team Leader to manage our team based in Christchurch.
About the role
Reporting into the Call Centre Manager, you will be responsible for overseeing the performance of a team of customer care agents.
In this role you will provide leadership, coaching and support to your team and develop plans to achieve the call centre goals and objectives.
Other key tasks:
- Recruit, retain and develop high performing staff and ensure agents understand and comply with all call centre objectives, performance standards, and policies.
- Build a strong team spirit and level of engagement, acknowledging team contribution and achievement as appropriate.
- Formally coach and mentor team members by fostering high standards and ensuring a culture of learning & sharing experiences.
About you
***To succeed in this role, you will be focused on helping your team build the necessary skills in best practices and knowledge so they can better support Nova Energy customers. You should be analytical, supportive, and prepared to act as a resource to your agents.
Key skills required for this role:
- Previous experience working in a Call Centre environment within customer care or at a supervisory level
- Excellent problem solving, leadership, and customer service skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Good verbal and written communication skills
More about the Team
***Our Customer Care teams are in Whakatane, Tauranga and Christchurch.
We're passionate about customer service and know how to collaborate and deliver results while enjoying the little things in life - it's not uncommon to find us spending time together over a shared lunch or putting our singing skills to the test.
We're big on supporting each other's achievements and our vibrant and diverse team is looking for someone who will join us on our journey to deliver great value, made easy.
What We Can Offer You
- We care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, leadership training, career coaching, and a bunch of other good stuff.
- A discretionary incentive payment based on your performance and the Company's
- Flexible work arrangements
- Nova is proud to be an inclusive workplace. We look after one another and genuinely care about what happens outside of the hours of 9am 5pm.
- Generous leave provisions, including paid parental leave enhancements for 26 weeks.
- A dynamic environment with an everevolving industry where you can learn, grow and thrive.
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