Associate Manager

4 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand Toyota Full time

One of our team is progressing their career within Toyota and as such we now have a vacancy to join our team as our Associate Manager - Warranty.

Based at our National Head Office in Palmerston you will be responsible for providing oversight, direction, and support to the Warranty Team to ensure all claims are assessed in line with Toyota Motor Corporation (TMC) guidelines.

You will also be responsible for the management of recall processes and identification of potential recalls based on current claim trends.

To be successful in the role you will need to have strong ability to work with data and a real passion for managing and developing a team to perform at a high level.


Some of your responsibilities will include:

  • Management of the Warranty Team and ensuring that all claims are resolved in a timely manner
  • Providing support and guidance to the Warranty team to resolve warranty claims
  • Undertaking investigation into Warranty claims when required
  • Reporting key claim issues or trends to Toyota Motor Corporation
  • Management of current, pending, and future recalls
  • Communication to key stakeholders to ensure transparent and timely recall information is sharedSo what does it take to be successful in this role?
  • Previous experience in Claims management
  • Experience in analysing data
  • Previous experience is leading a team to success
  • Exceptional verbal and written communication skills
  • Competence with the Microsoft Office Suite.
So who are we?


Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand.

As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.

We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders' lives.

We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders.

We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.

What can we offer?

  • A wide range of excellent staff benefits (medical insurance, 4%+ Kiwisaver contribution, staff bonuses, long service leave, staff discounts, a subsidised café and much more)
  • Opportunity to work in a global organisation where people are the heart of everything we do
  • A Supportive, friendly cultureAt Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity, supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities
The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.

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