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Guest Services Manager

3 months ago


Auckland, Auckland, New Zealand Jireh Hospitality Full time

Front Office & Guest Services (Hospitality & Tourism)

This role will be employed under the Auckland City Hotel.

Responsibilities Include -

  • Manage and oversee front office operations.
  • Manage and oversee restaurant operations.
  • Maintain staff rosters and attendance records.
  • Motivate fellow staff to perform with joy and professionalism.
  • Conduct front office and restaurant staff training.
  • Coordinate with other departments for smooth hotel operation.
  • Observe and communicate necessary improvements/suggestions
  • Enforce Health & Safety procedures

Skills & Experience -

  • Minimum 5 years experience in customer service/hospitality.
  • Minimum 3 years experience in hotel front office with 1.5 years at a supervisory Level.
  • Minimum 1 year supervisory experience in Food & Beverage.
  • Tertiary qualification.
  • Excellent customer service and leadership skills.
  • RMS (Hotel Management System) and Staah channel management system experience advantageous.
  • Multi-lingual skill advantageous.
Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

What's your expected annual base salary?

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