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Retail Leader: Inventory, Customer Service and

4 months ago

Manukau, Auckland, New Zealand Mitre10 Full time

Our organization


As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.


As a Kiwi owned business partnering with some of New Zealand's best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.


Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network.

We are proud to offer our customers a shopping experience like no other in New Zealand's largest hardware retail store; Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparaoa and Silverdale, all boast Columbus Coffee shops.

We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.

About the job


Competitive salary and range of employee benefits; On-site role located in Whangaparaoa; Permanent, full-time (42.5 hours per week) opportunity in a hands-on, collaborative team with a Tuesday to Saturday or Sunday to Thursday roster pattern.


About the role


Reporting directly to the Store Manager, your role as Retail Leader will be to maximize the efficiency of the Inwards Goods operation (by supervising your team members in a way that ensures all stock entering and leaving the Inwards Goods area is processed in an accurate and timely manner), maximize the efficiency of checkouts and the customer service area (which includes click and collect, special orders and deliveries) and Inventory Control.

Inventory is referred to as Data Integrity here and this would entail ensuring that all the stock is counted in a year, reviewing stock holding taking responsibility for SLOB's and managing all promotional price updates.


What will you bring?

  • Ideally you would have 3+ years' experience in people management/leadership at a midmanagement level, with the ability to engage your team.
  • You are someone who leads with a handson approach.
  • You would have a background in retail stock control, merchandising, ticketing and either logistics of customer experience.
  • Physical fitness is key as you will be working on your feet for much of the day and some lifting of product is required
  • Being safety conscious and prepared to follow all H&S requirements
  • The ability to work under pressure and prioritize effectively
  • Accuracy and attention to detail
  • Administrative skills and computer literacy.

Summary of duties

  • Coaching and supporting team members to achieve required performance standards and fulfill expectations.
  • Championing health and safety, ensuring safe work practices within your team.
  • Ensure stock is dispatched on time and that outbound orders are accurate.
  • Championing continuous improvement within the department.