Inbound Operations Lead

2 weeks ago


North Shore City Auckland, New Zealand Mitre 10 Full time
Mitre 10 has been a part of New Zealand's home improvement culture since 1974.

An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.


We have an exciting and newly created opportunity available to join our Albany, Auckland based Support Centre as an
Inbound Operations Lead.


As an Inbound Operations Lead, you will be responsible for the end-to-end operational management and improvement of the Centralised Distribution Network.

You will implement and enhance systems, standards, processes, methods and frameworks to drive transformational change, efficiency and productivity to the Mitre 10 Supply Chain, 3PL Distribution Centres and Stores.


What You'll Deliver:

  • Assist the Supply Chain Programme Manager with the conversion of suppliers to the centralised distribution program.
  • Take ownership of the supplier costing model and support the Supply Chain Programme Manager with supplier negotiation.
  • Maintain and enhance the recovery model for centralised distribution in conjunction with the Supply Chain Programme Manager & Finance team to measure and validate Supply Chain efficiencies.
  • Work with the Logistics Manager and 3PL carriers to optimise full truck loads and direct deliveries to stores.
  • Work with 3PL Transport & Distribution Centres to drive operational efficiencies and system enhancements.
  • Monitor and report on the performance of all service suppliers (e.g. transport) to ensure effective KPI's are in place and regularly monitored.
  • Provide reporting to the Logistics Manager and suppliers to drive improved performance.
  • Work with the Distribution Manager to ensure that product is presented in the most freight efficient way so as to achieve safest, lowest practical cost per pallet (UOM) per store.
  • In conjunction with the Supplier Performance Manager introduce key metrics and supplier performance reporting to measure all forms of the Inbound Operations process.
  • Regularly meet with suppliers to manage performance and drive improvement
  • Regularly visit stores to form and maintain strong relationships. Maintain strong relationships with the Merchandise and Trade teams.
-
Core Capabilities You Need:
  • Strong leadership and communication skillset
  • Excellent collaboration and a "team" player, understanding the strategic levers that generate the greatest output
  • Ability to understand existing business processes and assist with efforts to reengineer processes
  • Learning agility, keeping skills up to date with industry trends and developments
  • Strong financial background
  • Business Intelligence (BI) tool exposure
  • Tertiary qualified with an industry relevant degree, or possesses equivalent years of work experience.

What we offer:


This role offers the opportunity to work on Auckland's North Shore in a positive, fast paced environment that is stimulating and enjoyable to work in.

We are a team moving forward and that is a result of our motivated, skilled team members.

As a member of our Support Centre team you will be eligible for generous staff buying privileges, life and trauma insurance, discounted medical insurance, birthday day off, and more.


If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you.

Please provide your CV and include your remuneration expectations, via this website.

  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting and newly created opportunity available to join our Albany, Auckland based Support Centre as an **Inbound Operations...

  • Inbound Manager

    2 weeks ago


    Auckland Airport, New Zealand Fliway Group Full time

    The WhyFliway Group is one of the largest logistics and transport providers in New Zealand. We offer global supply chain solutions from international freight to warehousing and domestic delivery. We have 490+ team members nationally, 190+ vehicles in our fleet, and branches nationwide. We also offer freight forwarding, customs clearance, and national or...


  • Auckland City, New Zealand Emergent Full time

    Permanent role starting on May 25th - Comprehensive training - Work with a friendly team in modern offices If you enjoy building rapport, we have a great opportunity to work with a leading brand in financial services within their inbound contact centre. - Permanent role starting training on the 25th May - Available to work across 7 days on a rotating roster...

  • Inbound Team Leader

    4 weeks ago


    Auckland City, New Zealand Bendon Group Full time

    **We are currently seeking a full-time Inbound Team Leader for our Auckland Distribution Centre. The role is 40 hours per week working Monday - Friday: 6am - 2:30pm.** In turn we will offer you: - Competitive Salary - Monday to Friday roster, weekends off! - Discounted Health Insurance Bendon is a much loved, iconic New Zealand company with a history...


  • Palmerston North, New Zealand Madison Recruitment Full time

    We are currently recruiting for confident and articulate Customer Services Representatives to work in the inbound Contact Centre for a well-established government organisation in Palmerston North. Customer Service is more than answering calls or sitting behind a desk - it’s about assessing queries, providing solutions, turning around situations and...


  • Palmerston North, New Zealand Madison Recruitment Full time

    We are currently recruiting for confident and articulate Customer Service Representatives to work in the inbound Contact Centre for a well-established government organisation in Palmerston North. Customer Service is more than answering calls or sitting behind a desk - it’s about assessing queries, providing solutions, turning around situations and leaving...


  • Palmerston North, Manawatu-Wanganui, New Zealand Madison Recruitment Full time

    We are currently recruiting for confident and articulate Customer Service Representatives to work in the inbound Contact Centre for a well-established government organisation in Palmerston North.Customer Service is more than answering calls or sitting behind a desk - it's about assessing queries, providing solutions, turning around situations and leaving...


  • Auckland City, New Zealand Generate Full time

    **Client Relationship Manager - Inbound** **About Us** We are a proudly NZ owned and operated KiwiSaver and wealth manager. We were founded on the belief that all Kiwis should have access to simple, easy to understand financial advice and socially responsible investments that deliver long-term profitability. Ultimately, we exist to educate, empower, and...


  • Auckland City, New Zealand TTEC Full time

    Inbound Customer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an **Inbound Customer Service Representative** working on our client site in** Auckland, New Zealand **you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you...


  • Auckland City, New Zealand TTEC Full time

    Inbound Customer Service Representative Bringing smiles is what we do at TTECfor you and the customer. As a **Inbound Customer Service Representative** working on our client site in **Auckland, New Zealand** you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...

  • Client Support

    3 weeks ago


    Wellington City, New Zealand Consult Recruitment Full time

    6 weeks contract role! - Rate: $45.00 - 55.00 per hour GST - Wellington CBD Our client is a leading financial services company known for its commitment to providing exceptional customer service and innovative solutions. With a strong presence in the industry, they have built a reputation for excellence and are dedicated to protecting individuals and...

  • Inbound Supervisor

    1 week ago


    Auckland City, New Zealand GPC Asia Pacific Full time

    **Monday - Friday, 2.30pm to 11.00pm (40 Hours)**: - ** Wiri location**: - ** Unbeatable staff discounts, amazing training program & development on offer** **About the role**: The role of the Inbound Supervisor is to develop, administer and lead the receiving processes and procedures within Repco distribution. This includes but is not limited to:...


  • Auckland City, New Zealand GPC Asia Pacific Full time

    Monday-Friday 5am-2:30pm (45 Hours) - Brand new DC located in Wiri The role of the Supervisor is to develop, administer and lead the assigned processes and procedures within the Auckland Distribution Centre in line with inventory requirements, team leadership, health and safety, quality measurement and control, contributing to the delivery of key...

  • Client Support

    1 month ago


    Wellington City, New Zealand Consult Recruitment Full time

    1 month contract role| Immediately availability needed Rate: $55.00 - 60.00 per hour GST Wellington CBD Our client is a leading financial services company known for its commitment to providing exceptional customer service and innovative solutions. With a strong presence in the industry, they have built a reputation for excellence and are dedicated to...


  • North Shore, Auckland, New Zealand Auckland Transport Full time

    Auckland's North Shore Operations management and relationship management Focused on Public Transport Shift workFantastic role to take your relationship building and leadership skills to the next step. Environment of continuous improvement and professional development. One of the best operational roles availableAuckland TransportAuckland Transport (AT) is the...


  • Wellington City, New Zealand Vector NZ Full time

    Contact Centre Consultant - Inbound - Full-time - Engagement type: Permanent - Employee - Department: Contact Centre At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation,...


  • Auckland City, New Zealand Fidelity Life Full time

    Supportive, collaborative friendly team - Life, Trauma and Health insurance benefits - Awesome leave benefits **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer...


  • Auckland City, New Zealand Fidelity Life Full time

    Join a passionate team - Excellent leave benefits - Life, Trauma and Health cover **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer care specialists are the...


  • North Island, New Zealand JB Hi-Fi Full time

    **Job no**: 510278 **Work type**: Permanent Full Time **Location**: North Island - New Zealand **Categories**: Customer Service, Administration & Operations **About JB Hi-Fi** With over 200 stores and over 7,000 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer...

  • Leading Hand

    2 weeks ago


    Auckland, Auckland, New Zealand Rocket Lab USA Full time

    SUPPLY CHAINRocket Lab's Supply Chain team is responsible for the flow of all materials, products, and components through the business. With many of our own products functioning as critical components to our own and our customers' missions, the Supply Chain team has a direct impact on the success of our rocket and satellite programs. They set up the assembly...