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Operations Coordinator

3 months ago

North Island, New Zealand JB Hi-Fi Full time

**Job no**: 510278
**Work type**: Permanent Full Time
**Location**: North Island - New Zealand
**Categories**: Customer Service, Administration & Operations

**About JB Hi-Fi**

With over 200 stores and over 7,000 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment and small appliances, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day.

The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.

**About the Role**

As an Operations Coordinator, you will have the opportunity to be hands-on with our customer base, and help work towards our budget through specialised sales, training, planning, customer service, and operations leadership.

Responsibilities for our coordinator role include, but are not limited to the following:

- Prioritises tasks and coordinates the operations team to operate a highly efficient back of house, adhering to procedural control measures
- Stock flow including, inbound goods and processing, returns processing, transfers, invoice management, etc
- Provide excellent customer service and effectively handle customer complaints and queries
- Build and maintain effective working relationships with relevant internal and external stakeholders

This is a great opportunity to take that next step in your career and be a part of an exciting brand

**About You**

We are seeking an individual who loves working in a casual fun atmosphere. Ideally, you will thrive in a retail environment and draw upon your knowledge of Operations (stock flow, inbound & outbound goods, etc). You will also possess:

- Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role
- Understanding of inventory management and processes
- Build and maintain external and internal stakeholder relationships
- Solid customer service skills that will create raving reviews

JB Hi-Fi operates seven (7) days a week (in most areas) and flexibility with hours is essential.

**Why join JB Hi-Fi?**
- An awesome and supportive team
- Generous team member discounts across a range of products
- Team Member sales incentives
- Training to help you grow and develop
- 2 weeks paid maternity leave
- Employee Assistance Program

**Advertised**: 03 Apr 2024 New Zealand Daylight Time
**Applications close**: 02 Jun 2024 New Zealand Standard Time