Inbound Customer Service Representatives

3 weeks ago

Palmerston North, New Zealand Madison Recruitment Full time

We are currently recruiting for confident and articulate Customer Service Representatives to work in the inbound Contact Centre for a well-established government organisation in Palmerston North.

Customer Service is more than answering calls or sitting behind a desk - it’s about assessing queries, providing solutions, turning around situations and leaving customers with a positive experience

**The role**:As a Customer Service Representative, you will take inbound phone calls from customers who wish to enquire about services or have a question dealt with. You will be processing enquiries and providing first call resolutions to the customer over the phone.

The team is diverse, the work is interesting and fast paced, and no two days are the same.
You will be responsible for:

- Providing accurate information to general enquiries
- Operating with a high quality of customer service through fast and efficient response times.

**Dates**:Starting in September for 9 months, with opportunities for longer-term or permanent positions.
**Hours**:25 hours per week** **guaranteed, with opportunity to pick up more.
**Shifts**:There are multiple shift options available on a rotating roster between Monday to Sunday between the hours of 6am & 11pm. We are happy to consider you as long as you are available for a minimum of any 5 days across a 7-day week and are happy with this including weekends and public holidays.
**Training**:You must be available to attend 4 weeks training from 18th September Monday-Thursday, 8am-4pm.

**Training and Career Development**:

- Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support.
- Ongoing learning and development is offered - gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions.

**Applicants should have**:

- Excellent verbal and written communication skills
- Previous Customer Service experience either phone-based or face-to-face
- Intermediate computer skills
- This is a fast paced, high-volume environment so expect your days to fly by

**Why should you consider this role?**
- Temporary roles offer a lot of flexibility and can add a number of new strings to your bow. Working for a government organisation such as this one will give a competitive edge to your CV.
- The role will also give you access to a number of new systems, processes and experiences, not to mention all the great people you get to meet and learn from along the way
- There is potential that this role to lead to permanent opportunities further down the line.

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