Customer Compliance Specialist

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Want to use your specialist skills to help customers meet and verify their tax obligations?

  • Looking to provide technical support and advice to internal and external customers?
  • Do you have relevant experience in a compliance, regulatory, enforcement or legal role, or experience in managing the tax or financial affairs of small, medium or large entities?
  • Positions are available in Christchurch, Dunedin, Hamilton, Manukau, Palmerston North, Takapuna, Tauranga and Wellington
Mō te tūnga - About the role

Using your already established accounting and/or investigative skills, you will provide tax and social policy technical support and advice to improve customer experience and long-term compliance, and champion IR's customer-centric and intelligence-led culture.


In this varied role, you will:

  • demonstrate IR's values through your behaviours and decisions to positively contribute to the economic and social well-being of New Zealand
- provide customer service across a variety of products both proactively and reactively to improve customers outcomes
- use available information and intelligence to understand the customer's situation, to negotiate (where appropriate) and resolve disputes and compliance issues
- identify and analyse compliance risks; select and implement appropriate responses including the use of investigative techniques or education to ensure the right business and customer outcomes
- provide tax and social policy technical support and advice to internal and external customers to provide certainty and ensure compliance with relevant legislation and audit practices
- prepare case work activity connecting with Legal Services for legal enforcement to support long-term customer compliance
- work in a networked way across IR and the use insights gained to develop solutions for customers
- act as a point of assistance for complex cases to support risk management, consistency of case management and capability uplift
- lead initiatives within your area of expertise to achieve the right customer outcomes and support long-term compliance
- within your area of expertise, coach and mentor others to assist capability uplift and support better customer outcomes.

Mōu - About you
To be successful in this position you will possess some of the following attributes:

  • Curiosity to discover, gather, analyse and connect diverse pieces of information to problem-solve and understand commercial or business activities
  • The ability to effectively manage interactions with customers in a timely manner, including undertaking enquiries using different activities and/or communication methods
  • Working cooperatively with customers to provide certainty of tax positions, both before and after return filing
  • Be flexible, adaptable and nonjudgemental in their approach in order the achieve the right outcome for the circumstances
  • A willingness to use new technology and innovative compliance intervention approaches to assist them in their work
  • Well organised
  • Display resilience even when a challenge or setback arises
  • Relevant tertiary qualification and or role experience that evidences credibility
Mō mātou - About us
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders.

We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.

Customer Compliance Services, Business (CCS-B) and Individuals (CCS-I) help businesses to pay the right tax at the right time, from customers of Micro Business and Not-for-Profits, Small to Medium Enterprises (SME) and Significant Enterprises.

Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues.

We work with a range of other agencies within New Zealand and internationally to provide connected services and reduce costs to customers and the government.

We're offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.

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