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Customer Experience Specialist
3 months ago
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
At Xero we're on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our beautiful offices in Auckland, Wellington and Hawkes Bay as Customer Experience Specialists.
What is Customer Experience?
Made up of global teams of Xero product experts based in NZ, AU, US and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users online and by phone.
What you'll do:
We help our customers take ownership of their business by providing human support for our accounting software.
As a CX specialist you will be investigating and responding (both online and by phone) to queries raised by customers when they encounter issues with our software or just need a helping hand to get something done.
We aim to give each customer prompt, helpful and easy to understand information to help them get back up and running ASAP.
No day at Xero will be quite the same and as you build your product knowledge there will be continual opportunities to upskill and specialize in different areas of the Xero product.
Meet the team:
Our people are Xero Guru's with a great understanding of small businesses and brilliant customer service skills.
Each CX specialist brings their own personality and experiences to the role and we celebrate diversity and encourage our people to be themselves and add their own flavour to what we call "Xero Voice" aka the way we engage with our customers.
What we all have in common though is our genuine approach to customer care, problem solving skills and in-depth product knowledge (don't worry we're keen to teach you the product knowledge part)_We support customers around the globe so this won't be your typical 9-5 hours. This is a flexible, full-time role with a start date in Mid March 2023. We have multiple fixed shift options available Mon - Sun between 08:00am - 08:00pm._
What we're looking for:
- Excellent oral and written communication
- High energy and enthusiasm about life
- Passionate about talking to customers and creating human connections
- Diligence and commitment to following through and resolving problems
- Initiative and ability to selfmanage, along with flexibility
- Ability to build effective relationships and collaborate with team mate
We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.
At Xero we embrace diversity and inclusion and value a #challenge mindset.Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
