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Service Desk Analyst- Multiple Opportunities Fixed

3 months ago


Wellington, Wellington, New Zealand Fujitsu Full time

Location:

  • Wellington
  • Wellington
  • Date Published:


29-Jun-2023
  • Job Reference:
BH-14557

Service desk analysts :
Fixed term contract

We are Fujitsu.

A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
Be Completely You.
We are
people centric.

This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work.

By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

We're looking for Service Desk Analysts / Desktop Support based in Wellington.

You will need to be technically proficient, and also willing to work on a Service Desk, logging support calls from our client and resolving them yourself in most cases.

We have multiple permanent opportunities available
***
In this role you will:
  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact
  • Incident/Service Request detection
  • Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
  • Escalation of reported and registered Incidents/Service Requests to a 2nd level where appropriate.
  • Ensure achievement of Customer Contractual Service Level via the defined process.
  • Other duties as maybe specified from time to time by the Team Leader.

About you

To thrive in this role, you will have:

  • Previous experience in a customer focused role.
  • Excellent verbal communication skills
  • Selfmotivation and ability in punctuality, time management, presentation and administration.
  • Problem solving skills.
  • IT Qualifications (desirable).
  • The legal right to work in New Zealand.
We are open to people who are willing to learn and grow a career with us. Attitude is key and your communication and problem-solving ability are critical to be top of your game.

If you can demonstrate these qualities, then you may be considered for this role with the training provided to make you succeed.