Hardware Asset Manager

2 weeks ago

Wellington, Wellington, New Zealand Fujitsu Full time

Location:

  • Wellington
  • Wellington
    Date Published:
  • 16Nov2023
    Job Reference:
BH-154015

We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.

We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.


About the role


We are looking for a hardware asset manager to join our Service Asset and Configuration Management (SACM) team in Wellington.

The hardware asset co-ordinator will be responsible for managing and supporting all asset records and information in the Configuration Management Database (CMDB), ensuring all contract deliverables and reporting needs are met.

Working closely with the Service Delivery Managers, you will be representing the SACM team at client meetings, as well as being tasked with driving improvements and best practice initiatives to continuously improve the delivery of technical solutions to our customers.


Some of the responsibilities in this role will be:

  • Monitor the Service Request queue and ensure all tasks are completed within contracted SLAs.
  • Action customer requests for CMDB updates and requests for information.
  • Maintain and support the asset records and information in the configuration management database.
  • Validate the accuracy and completeness of CMDB information using accuracy processes.
  • Ensure all contract deliverables are met for assigned accounts.
  • Ensure customer scheduled reporting is delivered on time.
  • Work collaboratively with Service delivery, stakeholders, and customers in the delivery of services.

About you:

You will have:

  • Over 3 years' experience in a Hardware Asset Management role
  • Experience or knowledge of Asset or Configuration Management.
  • Familiarity with IT service management processes.
  • Experience in request processing and queue management.
  • Exposure to ITIL framework.
  • Knowledge of Service Now or similar tools for information management.
  • Procedure and report writing skills.
  • Opportunity to step up in your career.
  • Ability to work autonomously.
  • Excellent communication.

What is in it for you

  • Permanent and full time position with 37.5 hours per week
  • Salary $62,000 per annum
  • Opportunity to be mentored and upskilled.
  • Opportunity to work with a global organisation.
We are Fujitsu.

A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
-
Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers.

Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter.

We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI inclusion.

We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.


  • We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best this could be working hours, location, or a flexible approach to their working day.
  • We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.
  • If you are ready to take the next step in your career, seize an opportunity to be upskilled and mentored in an asset management role, we wish to hear from you.

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