Porter/Valet

2 weeks ago

Auckland, Auckland, New Zealand Hilton Auckland Full time
About Hilton Auckland

Our nautically-inspired hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. Hilton Auckland offers the most spectacular harbour views and features 187 stylish guest rooms, renowned One Hat restaurant FISH, iconic Bellini Bar and seven conference spaces.

We are looking for a part-timePorter/Valet to deliver exceptional services to our guests.

About the Role

As a Porter / Valet, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel.

Other tasks include:

Welcoming Guests on arrival and offer a warm farewell upon their departure
Assist guests queries during their stay
Manage Guest luggage and vehicles
Show guests to their rooms and explain the amenities and emergency procedures
Receive and deliver mail and messages for the hotel and Guests
Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Knowledgeable about the Auckland area and sightseeing's
Provide support to the Concierge as required
RequirementsWhat are we looking for?1 year experience as a Porter/Valet in a hotel environment
A clean New Zealand's driver's license is required
Knowledge of hotel operations
A friendly and outgoing personality with a proactive, "can do" approach
Well organised and attention to detail
Physically fit to perform the role
Flexible availability to work in weekends and during holidays

It will be beneficial if you have:

Previous work experience in 5-star hotels
Previous work experience as a Porter/Valet
Hilton Benefits

As a Hilton team member you can expect to receive:

Team member and Friends & Family discount on global Hilton room rates
Discounts of up to 25% on products and services in participating Hilton outlets
Access to Hilton University training, offering more than 2500 learning programs
Access to an Employee Assistance Program (EAP)
Career development opportunities
Complimentary staff meals whilst on duty
Laundered dry cleaning services
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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