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Claims Risk Manager

4 months ago

Manukau, Auckland, New Zealand TOWER Insurance Full time

Why you'll love working with Tower
At Tower, we live and breathe our values - they are at the heart of every interaction.

Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive.

Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.


We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.


What will you be doing?
Join the Tower - where innovation meets insurance.

We're a proudly Kiwi-owned insurer on a mission to redefine risk management and claims handling in New Zealand.

As the Claims Risk Manager, you'll be at the forefront of our progressive approach, working alongside our dynamic Claims Leadership Team to cultivate an empowered risk culture that ensures quick resolution of claims issues.


Reporting directly to the Chief Claims Officer, you'll play a pivotal role in strengthening our risk management environment and fostering collaboration across our Claims business unit.

Your days will be filled with exciting challenges as you coordinate with business owners, our Line 2 Risk team and other key stakeholders to oversee controls and optimize processes across our Claims value chain and Claims Hubs.


You can expect to be across the following:

  • Lead and champion a positive risk culture within the Claims team with your specialist risk management knowledge and skills to identify, assess and mitigate Claims risks effectively and efficiently for improved and faster decision-making.
  • Facilitate clear communication and escalation of material risks/ incidents to improve awareness and allow more effective collaboration on mitigation strategies to more proactivity reduce the magnitude and frequency of incidents.
  • Ensure controls are strong and regularly monitored, manage incidents, and understand root causes.
  • Support the management of risk registers, compliance obligations/ attestations, and internal audit findings.
  • Conduct risk data analysis and reporting, including proactively identifying emerging risks.
  • Review and challenge incident identification and mitigation practices.
  • Facilitate a structured approach using workshops and risk assessments to support an uplift in risk awareness and capability across the Claims business unit.
  • Prepare and present papers and reporting for relevant governance committee meetings including Towers Management Risk and Compliance Committee.

What you'll need

To be successful in this role, you will also be able to demonstrate the following:

  • 5+ years' experience in a Line 1 or Line 2 operational risk role within financial services.
  • Experience in an insurance or claims environment is highly desirable.
  • Proven data analytics and risk reporting skills through a risk management system.
  • Demonstrated knowledge of risk principles and a risk mindset.
  • Strong understanding of risk management and monitoring processes (such as risk identification, assessment, and risk treatment, as well as controls design, implementation and testing)
  • Understanding of relevant regulations and laws governing the insurance industry.
  • Ability to build strong, open, and collaborative working relationships.

What we'll bring to the table


In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.


Highlights Include:

  • 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
  • A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
  • Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
  • Career growth we promote internal capability; and support you with designspecific development and training opportunities; we also have programmes that recognise star performers
  • Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, standup desks, open space and coffee machines in two large modern kitchens with cafeinspired dining areas
  • Discounts on Tower insurance products of up to 50%
  • Free Life Insurance of up to four times your annual base salary
  • Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more