Senior Procurement and Telecommunications Analyst
2 weeks ago
Where you'll be working:
Waikato Hospital and CBD
The details:
Permanent Full-time - 80 Hours per fortnight (1.0 FTE)
Are you ready for a new opportunity and want to be challenged?
Do you enjoy working in a fast paced team environment?
Would like to be a part of the IS team and are you passionate about customer service and first level support?
Te whiwhinga mahi | The Opportunity
We are undergoing an exciting period of transformational change and looking for a positive, collaborative Senior Telecommunication and Procurement Analyst within the Customer Service Centre (CSC) to drive excellent customer service, focus on customer outcomes while delivering IT excellence.
The CSC is the single point of entry for all customer needs and issues.This role is essential to the ongoing evolution and success of the CSC team, the wider DevOps unit and the overall IT department requiring proficient technical knowledge or ability, multi-tasking of operational demands, drive continuous improvement of business processes and understanding of a contact centre best practice - it's busy.
The role:
You will also provide a single point of contact for the support of all mobile and telecommunication incidents, service requests and procurement.
A service oriented approach to problem solving is essential, as well as the ability to work closely with our customers and other IS teams.
Work with a wide variety of stakeholders (local and regional) and user groups to ensure the CSC is delivering local, national and regional strategies and requirements and compliance of third parties for technical service obligations.
Deliver customer service initiatives, improvements and focus on a customer centric approach.
Click here to view the position description.
(Please note position descriptions can only be viewed on the Te Whatu Ora - Waikato website.)
Mō tātou Ratonga | About our Service
Mōu | About you
Required skills & experience you will need to be considered for this role:
Applicable tertiary or professional qualification in Telecommunication / Information Systems or proven experience in lieu of such qualification.
ITIL certified / advanced understanding of incident, request and problem management.
Minimum of 3 years in the ICT industry, supporting cellular devices, Zeacom and VOIP desk phone support (preferably Cisco).
Financial management experience, billing, budget preparation, forecasting and procurement and asset life cycle management.
A positive attitude with a relentless 'can do' attitude.
Experience in a customer facing role and problem solving skills.
Demonstrable experience of ICT service and Call Centre best practice.
Knowledge of proven customer service practices and a strong focus on customer experience and outcomes.
Excellent communicator and ability to build effective relationships.
Relationship and supplier management with external vendors.
Ko wai mātou | Our Organisation
Te iwi Ngakaunui - People at Heart
Whakamana - Give and earn respect
Whakaronga - Listen to me; Talk to me
Mauri Pai - Fair play
Whakapakari - Growing the good
Kotahitanga - Stronger together
It is not very often something happens that is big; like, really big. Big to the point that it will touch the lives of every single person in the country. That is what we are talking about here.
The provision of Health in Aotearoa New Zealand, and how its run is about to change in a big way.
Te Whatu Ora - Health New Zealand and Te Aka Whai Ora - Māori Health Authority will together shape the delivery of Health services in Aotearoa New Zealand for generations to come, and will form the core of a modern and integrated service looking after the needs of all our Whānau.
Te Whatu Ora - Health New Zealand is guided by Te Tiriti o Waitangi and is committed to upholding the articles.
Here at Te Whatu Ora - Health New Zealand, Waikato we have a team of 8,000 working across the Waikato where everyone plays a vital role in the care of our patients - directly or non-directly.
Te Whatu Ora, Waikato serves the largest Māori population and third largest Pacific population in Aotearoa New Zealand.
Waikato Hospital in Hamilton is one of New Zealand's largest tertiary, teaching hospitals with over 600 inpatient beds and 22 operating theatres.
Clinical specialities include Women's and Children Services, Cardiology / Cardiothoracic Surgery, Oncology and Haematology, Surgical services, and Mental Health and Addiction.
Waikato Hospital is the Midland regional referral centre for multiple specialties including trauma surgery,-
Hamilton, Waikato, New Zealand Te Whatu Ora - Health New Zealand Waikato Full timeWhere you'll be working: Waikato Hospital and CBDThe details: Permanent Full-time - 80 Hours per fortnight (1.0 FTE)- Are you ready for a new opportunity and want to be challenged?- Do you enjoy working in a fast paced team environment?- Would like to be a part of the IS team and are you passionate about customer service and first level support?Te whiwhinga...
-
Senior Procurement Specialist
2 weeks ago
Hamilton, Waikato, New Zealand Mercury Full timeTiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamataTaking care of tomorrow:connecting people and place today.Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose...
-
Senior Procurement Officer
2 weeks ago
Hamilton, Waikato, New Zealand Te Wānanga o Aotearoa Full timeSenior Procurement Officer - TendersTe Puna Manaaki, Te AwamutuPermanent Full-timeReference: 23ADHO091 Career step opportunity Energetic and Fun team National Procurement impactTe Wānanga o Aotearoa has been providing exceptional value for more than 30 years to students and communities across 80 locations throughout Aotearoa. We are New Zealand's second...
-
Senior Intelligence Analyst
2 weeks ago
Hamilton, Waikato, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that...
-
Senior Research Analyst Nz
2 weeks ago
Hamilton, Waikato, New Zealand Rabobank Full timeRabobank are currently recruiting for a Senior Research Analyst position.The RaboResearch Senior Analyst Animal Protein, Food and Agribusiness position is a critical role within the RaboResearch team as your expertise on beef, sheep and dairy as well as sustainability will help to guide Rabobank and our clients towards a more sustainable future.Discover how...
-
Senior Sire Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Livestock Improvement Corporation Full timeAt a glance:Ref: 44284 | Hamilton (Newstead) | Agricultural/Environmental, Genetics, Reproduction | Graduate, Experienced | Permanent, Full Time | Senior Sire Analyst :About the RoleOur Livestock Selection team is responsible for the development and delivery of our core biological (animals) products and services to our customers.In this role you will be...
-
Senior Test Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Gallagher Group Limited Full timeGallagher is a rapidlygrowingtechnologycompany and global market leader, focused on protecting what matters most tocustomers around the world.Our technology protects some of theworld'shighestsecurity environments and agriculture businesses in 160 countries, whichmakes usNew Zealand's leading privately owned global tech exporter.Every day we push...
-
Senior Test Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Gallagher Group Full timeAbout GallagherGallagher is a rapidly growing technology company and global market leader, focused on protecting what matters most to customers around the world. Our technology protects some of the world's highest security environments and agriculture businesses in 160 countries, which makes us New Zealand's leading privately owned global tech exporter.Every...
-
Senior Advisor
2 weeks ago
Hamilton, Waikato, New Zealand Te Wānanga o Aotearoa Full timeSenior Advisor - Procurement Are you a seasoned Procurement Guru with a passion for innovation? A uniquely inclusive and culturally rich workplace that is dedicated to Māori development Permanent, Fulltime (37.5 hours per week) Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking. A...
-
Market Operations Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Transpower Full timeElectricity market modelling and analysis Contribute to ensuring electricity system reliability Inform policy, forecast electricity supply, and investigate system changes Join a small collaborative and expert team who are integral to the power system's ability to keep the lights on for homes, business and communities across the motu._Transpower owns and...
-
Senior Information Security Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Gallagher Group Full timeAbout GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Our technology can be found in more than 160 countries - protecting what matters most for government sites to global HQs, wildlife parks to dairy farms, palaces to prisons, and so much more.Born in 1938, we're a privately-owned tech company and headquartered in...
-
Safety and Wellbeing Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Rabobank Full timeJob Overview & Purpose:The Analyst, Safety and Wellbeing forms part of the 1st line of defence and assists the Safety and Wellbeing Manager and the Head of Shared Services NZ to drive the Bank's adoption and implementation of the Rabobank Safety and Wellbeing and Health and Safety at Work Act (HSWA) Framework.The Analyst Safety and Wellbeing supports the...
-
Senior Turbine Engineer
2 weeks ago
Hamilton, Waikato, New Zealand RobLawMax Recruitment Full timeContract Type: Full TimeLocation: WaikatoIndustry: EngineeringContact Name: Jobi George MathewContact Phone: Date Published: 31Mar2023Job reference: JGM74984We are seeking a highly experienced Senior Turbine Engineer to join our client's team in Hamilton, New Zealand.As the Senior Turbine Engineer, you will be responsible for providing technical solutions...
-
Test Analyst
2 weeks ago
Hamilton, Waikato, New Zealand Gallagher Group Full timeAbout GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.We have established a dedicated business unit within the greater...
-
Senior Environmental Engineer
2 weeks ago
Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full timeWe're seeking a talented individual to join our clients expanding team, as a Senior Ecologist & Environmental Engineer Join Our Clients Team as a Senior Ecologist & Environmental Engineer Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding...
-
Senior Environmental Engineer
2 weeks ago
Hamilton, Waikato, New Zealand Construction and Technical Recruitment Full timeWe're seeking a talented individual to join our clients expanding team, as a Senior Ecologist & Environmental EngineerJoin Our Clients Team as a Senior Ecologist & Environmental Engineer Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding...
-
Senior Environmental Engineer
2 weeks ago
Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full timeJoin Our Clients Team as a Senior Ecologist & Environmental Engineer Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding team.As a Senior Ecologist & Environmental Engineer, you'll lead initiatives to support diverse land development projects...
-
Senior Coordinator
2 weeks ago
Hamilton, Waikato, New Zealand Te Wānanga o Aotearoa Full timeSenior Coordinator - Commercial Provision (Part time, fixed-term until November 2024)About usTe Wānanga o Aotearoa (TWoA) is New Zealand's second largest tertiary institution, and we've been providing transformational education opportunities to New Zealanders for over 35 years. Our vision of 'Whānau transformation through education' drives our commitment...
-
Hamilton, Waikato, New Zealand Hamilton City Council Full timeLocation: Hamilton City Employment Type: Permanent Are you Hamilton City Council's next Senior Contract Engineer? We are are looking for an experienced Contract Engineer to join our team. What does a day in this job look like? Reporting to the Principal Contract Engineer you will have the responsibility for the successful procurement and management...
-
Senior Administrator
2 weeks ago
Hamilton, Waikato, New Zealand Gallagher Group Full timeAbout GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Our technology can be found in more than 160 countries - protecting what matters most for government sites to global HQs, wildlife parks to dairy farms, palaces to prisons, and so much more.Born in 1938, we're a privately-owned tech company and headquartered in...
