Analyst, Client Onboarding

2 weeks ago

Hamilton, Waikato, New Zealand Rabobank Full time

Job Overview & Purpose:

Context of Job:


When establishing a new banking relationship with Rabobank the customer experience during the onboarding process will set the scene for a strong and longstanding association.

This role will specialise in assisting the Agribusiness Manager creating a seamless experience for the customer, by providing expertise in streamlining KYC requirements, managing the establishment of support products including cards, cheque books, Internet Banking and Mobile Banking facilities.


Key Responsibilities & Accountabilities:

  • Work collaboratively with Agribusiness Manager/Analyst in responding to requirements of new customers in respect of the onboarding process.
  • Independently manage establishing new accounts through the full workflow process.
  • Conducting gap analysis and document collation for customer due diligence in the centralised Farmbase centres.
  • Demonstrate strong knowledge of KYC/CDD requirements including internal policies and local legislation to provide a point of reference for Country Banking NZ staff.
  • Take end to end ownership of the KYC / CDD requirements for onboarding a new customer and conducting ongoing due diligence ensuring all aspects of Global Policy and local AML/CFT legislation are met.
  • Ensure documentation is "right first time" providing quality input to the Client Integrity Unit for processing and risk rating to achieve a quality experience for the customer
  • Build and maintain strong relationships with Head Office and the Financial Economic Crime Operations team to ensure a collaborative customer centric approach is maintained at all times
  • Provide feedback and input to support continuous improvement of the process of client onboarding and account opening
  • Coach and mentor colleagues as required

Qualifications:

  • Related degree or work experience in relevant discipline is desirable but not essential

Experience:

  • Sales and service experience gained within a banking and/or business or corporate banking with an agribusiness focus
  • Experience of process improvement

Knowledge:

  • Sound understanding of Retail Banking, Client Service and Transactional Banking Operations knowledge of the rural industry
  • Strong knowledge of KYC/CDD policies and processes
  • Sound understanding of the New Zealand Code of Banking practice

Skills:

  • Leadership Skills
  • Ability to work in a team and independently
  • Role model Rabobank values and behaviours
  • Identify improvements to systems and processes
  • Ability to influence
  • Ability to coach colleagues as required
Interpersonal Skills

  • Display and promote a high level of conduct at all times
Technical and Specialist Skills

  • Advanced understanding of KYC/CDD policy and procedures.
  • Strong communication at all levels both written and verbal.
  • Ability to maintain good relationships with key internal and external clients.
Planning and Organisation

  • Ability to plan and organise own work and perform under pressure
  • Selfmotivated
  • Agile

Competencies:

  • Customer Focus
  • Engaging the customer in dialogue. Detecting and listing customers' wishes and needs. Responding and anticipating, putting customers first. Thinking and acting from the customer's perspective. Staying focused on creating added value for the customer (customer value) and improving the service provision.


 Partnership
  • Contributing to a joint result based on the philosophy of reciprocal value creation. Seeking collaboration and supporting others. Showing commitment to the joint objective and acting accordingly. Sharing information and knowledge with others. Achieving and connecting synergies.


 Deliver Results
  • Working actively and in a disciplined way towards achieving the agreed results and set goals. Working according to the principles of 'right first time' and 'good is good enough'. Seeking challenges and identifying and creating opportunities to improve results.


 Inclusion
  • Showing an insight into the mutual relationships and differences between individuals, groups and organisational units. Being aware of the differences in interests, perspectives and cultures and taking them into account in actions.


 Adaptability
  • Embracing and supporting change and innovation. Exhibiting flexibility and agility. Adjusting smoothly to the changing environment, tasks, responsibilities and/or people.
This role closes Friday 7th July 2023.

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