Claims Specialist

2 weeks ago

Wellington, Wellington, New Zealand Aon Full time

Job Description:

The Opportunity


This is a great opportunity for an enthusiastic, proactive and service focused individual to join our vibrant team based in the heart of Wellington's CBD, as a Claims Specialist.


Set within a fast-paced contact-centre environment, this role will see you will providing effective and efficient processing of mobile insurance claims.

Liaising with a diverse range of customers and stakeholders, you will have ample opportunity to provide outstanding service and demonstrate your impressive problem solving skills.


Your day-to-day responsibilities will primarily include:

  • Responding to an 0800 claims service line
  • Assisting customers with new and existing claims, policy queries and updating details
  • Acting as liaison on all claim issues
  • Maintaining files and assisting with issuing documents

About you
If you consider yourself reliable, motivated and you have great communication skills, then this could be the opportunity for you

Key to your success, you will also be able to demonstrate:

  • Excellent time management and organisational skills
  • Proven ability to use your initiative and have a flexible attitude to changing workloads and priorities
  • Ability to work efficiently and accurately under pressure
  • A great team player with the ability to get along with a wide variety of people
  • Computer proficiency with a good knowledge of Microsoft Office (e.g., Outlook, Excel etc).

Aon Culture & Benefits
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

We provide colleagues with the support to make a positive impact together with ongoing opportunities for development, including the support of a team which will continually encourage you to achieve your best.

We understand the importance of having flexible work practices to allow colleagues to prosper and deliver.

We offer hybrid work solutions which allows colleagues to work from their place of choice, in conjunction to the local Aon office.

Of course, flexibility goes beyond just the place of workand we are all for it. We call this Smart Working

We currently have approximately 1,000 employees in New Zealand. Globally, we have an employee base of 50,000 people, working across 120 countries.

This allows us to build the best teams and gather the best thinking from around the world to deliver quality solutions and service locally.


Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning and supports many charities and environmental initiatives.

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