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Systems Administrator

3 months ago

Christchurch, Canterbury, New Zealand Jade Software Full time
People First. Live for the Future. Dare to be Different - Our values underpin everything we do

  • Entry level position at a Hi-Tech innovative business
  • Christchurch office based
  • First rate benefits including health insurance for you and your immediate wh à nau, life & income protection, community connect leave, flexileave, generous parental leave and more
**ABOUT THE ROLE
The Jade Operations Team has a new position available in Christchurch for an entry level Systems Administrator.

This is an exciting full-time role with the key purpose of providing first line support and monitoring for our global customers using our 24 x 7 systems management service.

If successful, your problem diagnosis and resolutions skills will be fully utilised.

This is an excellent opportunity to become an integral member of a progressive international company.

As the successful applicant you will be provided with on-the-job training and be well supported with career path planning and regular performance and development reviews.

**Key responsibilities:
Issue Resolution

  • You will monitor our operator consoles and respond to system requests and messages within agreed timeframes
  • You will manage and followup problems reported via the helpdesk to resolve any issues

System Management

  • You will control user logon and registration requirements to comply with Company policy
  • Handling planned tasks whilst following detailed processes and documenting progress

Continuous Improvement

  • You will contribute to the development of our operational procedures to ensure they are always up to date
**ABOUT YOU

  • Relevant IT Qualification, minimum level
  • Broad knowledge of Microsoft Server Operating Systems
  • Excellent command of English and strong communication and comprehension skills
  • Strong customer service focus and ability to remain composed under pressure
  • Ability to work efficiently and effectively in a selfmanaging, team environment
  • Excellent time management skills
  • Previous IT helpdesk experience is an advantage


If you are excited about this role and you believe you can bring your skills to exceed at Jade then we encourage you to apply, you could just be who we are looking for, for this or other positions at Jade.

**ABOUT JADE
People first. Live for the future. Dare to be different. These three values underpin everything we do at Jade. We never lose sight of people, their potential, and the innovative ways they can achieve that potential through technology.

We value and celebrate creating a diverse and inclusive organisation for our people. We know diversity benefits everyone who comes into contact with our business. Diversity and Inclusion at Jade means that we celebrate and appreciate all the ways we are different.


At Jade our People First culture means we do not stand still with our progressive people initiatives; we have recently improved our employee benefits around our community connect leave, flexi-leave and a highly supportive and generous parental leave scheme.

Our employees and their whànau are provided with health insurance, as well as life and income protection for our people amongst other great benefits.

We are proud at Jade that we have crushed our gender pay gap to 0.5% in 2023.

Our commitment to our customers' future success defines us.

Through passionate employees like you, we're always looking for new ways of combining the power of People, Data, and Software, to make technology meaningful and accessible.


Our people love coming to work because we're always working on something innovative and inspiring, and we can't wait for more people like you to join us.