Administrator - Full-time

2 weeks ago


Christchurch, New Zealand Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Position Title Administrator

Division / Department New Zealand

Reports To Operations Manager

Position Status (i.e. f/t, p/t, cas) Full time

Summary

The position of Administrator is to ensure that all client audio and booking requests are processed in a timely and professional manner so that it is ready for transcription team to complete. In addition, the Administrator will provide administrative support to the NZ Administration team.

Essential

**Responsibilities**:

- Processing of audio and orders_
- Receive and prepare audio through extracting from hard media, retrieving from upload servers and where necessary converting audio to a suitable format for transcription
- Troubleshoot audio problems including new file formats, conversion and quality issues
- Ensure that supporting materials are available for transcribers
- Create a job in the appropriate database for each client order
- Assign work to transcribers as required
- Telephone and Reception_
- Manage Reception and look after visitors
- Answer face-to-face customer queries, take briefs from clients, quote for jobs, take payment and organise receipts for the work provided
- Answer phone calls and transfer them to the appropriate person as necessary
- Client Liaison_
- Liaise with clients regarding audio recording options
- Liaise with clients when there are problems with either the audio or supporting documentation
- Confirm to client that audio has been received and the expected due date
- Advise clients of any delays or alterations to expectations in deadlines in quality of transcripts
- Assist clients when they are having problems transferring audio or receiving transcripts
- Return transcripts to clients as required
- Transcription Production_
- Create transcripts from audio files following style and quality guidelines provided
- Do final visual checks on completed transcripts
- Do final checks against audio on words/phrases marked inaudible in transcripts
- Proofread and consistency check documents
- Provide feedback to transcribers following prescribed guidelines
- Put multiple part transcripts together as a unified document/series of documents
- Additional duties to support the Administration team:_
- Complete copy typing in specified formats as required
- Ensure end of day reports are updated daily
- Update other admin reports as required
- Additional admin support to the NZ Administration team as needed

Minimum Requirements
- Able to professionally manage workload and conflicting priorities
- Strong attention to detail
- Exceptional English skills
- Excellent keyboard skills
- Confidence in Microsoft Word and working knowledge of other Office programmes
- Good organisational ability
- Ability to self-manage and prioritise
- Works effectively as part of a team, recognises areas where support is required and offers assistance
- Ability to effectively problem solve

Additional Requirements
- Is flexible and adaptable in approach
- Experience in audio transcription an advantage
- Some experience in proofreading or editing
- Takes an active role in personal development and frequently reviews individual objectives and attends training sessions as required
- Able to self-motivate and support other staff in the office

Minimum Education
- Good general education

Security Clearance
- Police clearance required. This will be arranged via Epiq

Positions that Typically Report to this Position

None

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us



  • Christchurch, New Zealand NZ Blood Service (NZBS) Full time

    **Are you ready for a change and want to use your skills in a place where you can make a real difference** Come and work with New Zealand Blood and Organ Service (NZBS), a unique part of our health sector where no two days are the same, and where your work will have an impact on Kiwi lives. We are seeking a new team member to join our Christchurch...


  • Christchurch, Canterbury, New Zealand Qualis 2020 Limited Full time

    About Our TeamWe are a dynamic and growing company with a passion for delivering high-quality services in traffic management related fields.We are committed to attracting and retaining top talent and creating a positive and inclusive work environment.We are currently seeking a reliable and skilled Administrator to join our team in Christchurch as a permanent...


  • Christchurch, New Zealand UniLodge Full time

    **Full-Time position - 40 hrs per week**: - **Join our growing company!**: - **Based in Christchurch, Aotearoa, New Zealand** We are seeking a Front Office Receptionist (called Customer Service Coordinator or Kiripaepae internally) to assist with customer service, property management tasks, administration and assisting with the leasing of our student hall...


  • Christchurch, New Zealand Family Medicine Clinic Full time

    We are a well-established company who specialize in plant and equipment hire solutions as well as various contract works for the construction industry. We are seeking an enthusiastic & reliable part time data entry administrator to join our team and support the admin functions of the Company. **To be considered for this role you need to have**: -...


  • Christchurch, New Zealand OneStaff Christchurch Ltd Full time

    Part time hours, flexible - approx 5 hours per day - 3 month temporary assignment - Accounts payable and receivable, preparing timesheets etc. We are recruiting a Part Time Accounts Administrator for a 3 month period. Our client are a local manufacturer who are based on the east side of the city. They are able to be flexible with working hours however...


  • Christchurch, New Zealand Medcall Full time

    Part time training administrator role, supporting - 15 hours per week. - Providing administration support to our Nurse Educator and team. - Coordinator learners, enrolment, follow up, managing databases, organising! Care on Call and Florence provide high quality and personalised support to a variety of clients throughout New Zealand. Our clients might be...

  • Administrator

    2 weeks ago


    Christchurch, New Zealand Kirk Roberts Consulting Full time

    We have an exciting opportunity for an Administrator to join us on a 10-month fixed term contract to cover parental leave. If you thrive in a fast-paced environment, enjoy supporting and liaising with multiple teams and stakeholders, then we would like to hear from you. **About the role** As our Administrator, you will work closely with our Engineering...


  • Christchurch, New Zealand Trade Assist Full time

    Training for this role provided - Join a supportive team environment - Full time position - Monday to Friday We are looking for a driven individual to support the team in providing a safe workplace environment. This is a full-time role that requires previous administration experience. You will be working in both an office environment and you will be out on...


  • Christchurch, Canterbury, New Zealand Tewhatuora Full time

    Clinical Administrator | Hillmorton Heath CampusHillmorton Health CampusPermanent full-time or part-time opportunities available - please indicate on your cover letter your preference.Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About...


  • Christchurch, Canterbury, New Zealand Health New Zealand | Te Whatu Ora Full time

    Clinical Administrator | Hillmorton Heath CampusHillmorton Health CampusPermanent full-time or part-time opportunities available - please indicate on your cover letter your preference.Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About...

  • Administrator

    3 weeks ago


    Christchurch, New Zealand Oceania Full time

    **The role** Our Village and Care Home, The Oaks, in Sockburn, is looking for a full time Administrator to join their dedicated team. **What you’ll be doing**: - Delivering an exceptional experience for all residents and guests - Taking ownership of administrative functions - Ensuring the smooth running of service delivery - Delivering professional...


  • Christchurch, New Zealand Leo Legal Recruitment Full time

    Trust Account Administrator - Part Time / School Hours Christchurch Part Time / School Hours Very competitive salary on offer Role overview - Our client is looking for an experienced Legal Trust Account / Office Administrator to join their relaxed and friendly practice. This is a unique opportunity for a passionate and ambitious individual to join this...


  • Christchurch, New Zealand Te Whatu Ora Waitaha Canterbury Full time

    Kia hiwa ra! Kia hiwa! Mō mātou - About us Te Whatu Ora, Health New Zealand, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity...

  • Administrator

    1 week ago


    Christchurch, New Zealand Oceania Full time

    **The role** Oceania Middlepark on Sockburn, Christchurch is looking for a full time Administrator to join their dedicated team. The hours are 8.30am - 5.00pm Monday to Friday. **What you’ll be doing**: - Being the welcoming face of our business. - Taking ownership of administrative functions including reception - Ensuring the smooth running of service...


  • Christchurch, New Zealand University of Canterbury Full time

    Te Kaupeka Oranga | Faculty of Health Located in Ōtautahi | Christchurch, Aotearoa | New Zealand - Full-time 37.5 hours per week (1 FTE) - Fixed term position - 1 year parental leave cover - Kia hiwa rā, kia hiwa rā!_ - He hiahia, he pūkenga nōu ki te mahi a te _**_Tautāwhi_**_? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te...


  • Christchurch, New Zealand Momentum Consulting Group Full time

    Permanent Opportunity, full-time hours - Rewarding opportunity to work for a meaningful cause - Christchurch - Central Location Our client is a profit-for-purpose, charitable organisation who are one of the largest non-government registered and accredited community housing providers in New Zealand. This organisation manages more than 2,700 properties that...


  • Christchurch, Canterbury, New Zealand Kindercare Learning Centres Part time

    If you're a people-person who enjoys a busy and varied administration role, our early childhood centre in Wigram has the perfect role for youAs a warm and friendly Administrator with a natural affinity with tamariki, we would love to meet you, chat about this exciting opportunity, and show you around our wonderful whanau-focussed centre.Enjoy the benefits of...


  • Christchurch, New Zealand Ryan Recruitment Full time

    Part-time hours - 9am to 3pm Monday to Friday - Nice new offices in Belfast - parking at the door - Full training and development on offer **The company**: Our client is 100% locally owned, and provides insurance broking, financial management, risk management and general consulting services to an extended client base, throughout New Zealand. Their formula...


  • Christchurch, New Zealand Ara Institute of Canterbury Full time

    **Christchurch City Campus and Woolston Campus** **Full Time, 2x Permanent, 1x Fixed Term until December 2025** - Work for a progressive world class tertiary education provider - Provide customer focused, and effective admission and enrolment services - Work collaboratively in a well-established team with a strong reputation. **Mō Tēnei Tūranga Mahi -...


  • Christchurch, Canterbury, New Zealand Tewhatuora Full time

    Clinical Administrator | Hillmorton Heath CampusHillmorton Health CampusPermanent full-time or part-time opportunities available - please indicate on your cover letter your preference.Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About...