Service Designer

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Service DesignerPermanent, Full TimeWellington Based

Te Au Reka - Improving access to justice for all New Zealanders

Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals.

This new digital case management system will help modernise the administration of justice in Aotearoa New Zealand. It will replace highly manual, time-consuming, paper-based processes, transforming the way people access and experience justice in New Zealand.
Te Au Reka is a large, complex and unique programme, spanning courts and tribunals nationwide. In delivering Te Au Reka we're challenging traditional norms in search of more innovative ways of working. We explore, learn and adapt to overcome hurdles and take advantage of opportunities.

We are a high functioning and collaborative team working in a fast-paced environment, motivated by the significance of this work and supporting each other to get it done.

Te Au Reka is a game-changer and we care deeply about making it a success.
This is where you come in.

We'll be implementing Te Au Reka over the next few years and are looking for people to be part of our team.

Te whiwhinga mahi/The Opportunity

As the Senior Designer, you will be part of the Digital and Information workstream in the Te Au Reka Programme.

This is an exciting time to be joining the Programme and the newly established customer-centric and service-based operating model that is driven by the need for continuous improvement and maintenance throughout the service lifecycle.

This will be an ever evolving and improving process, so you will be working closely with both the Programme Digital and Information team and wider Ministry teams.

You will also be involved in your Community of Practice at the Ministry.

The Service Designer will work closely with Business Analysts, Solution Architects, and the Delivery Manager to ensure the end-to-end design of the Te Au Reka service is fit for purpose.

You will have the opportunity to contribute to the way we work in the Digital & Information workstream, whilst delivering services to our customers.

With this large piece of work our customers are everything, and you will need to be outcome focused and willing to muck in where needed.

If you thrive on delivering business outcomes and ensuring customer centric service design is applied in everything you do, we want to hear from you

He pūkenga tou/Skills and Experience

To be successful in this position you will have:

  • Relevant project management certifications.
  • Proven experience providing customercentric service design.
  • Experience using User experience analysis, design, and testing to build customercentric services.
  • Ability to Influence and drive customercentric thinking.
  • Ability to build and maintain effective and productive relationships with a wide range of stakeholders.
  • Experience providing technical leadership to enable teams to deliver customercentric solutions.
  • Experience in the delivery of digital solutions using a range of project lifecycle methodologies.
  • An adaptable and agile mindset.
Ko wai mātou/Who we are

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Utu ā-tau/Salary
The appointing salary for this role is between $122,745 and $171,640 based on skills and experience.

Tono mai/How to Apply
  • Service Designer

    2 weeks ago


    Wellington, Wellington, New Zealand Clemenger Group Full time

    We are looking for an experienced Service Designer, with a particular focus in UX Research, CX strategy and Service Design, to join our growing Strategic Design team. You'll be a crucial part of our small, cross-functional team, working in a highly collaborative environment and helping to continue to develop the Strategic Design practice within LEVO.About...

  • Service Designer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Ministry of Justice Full time

    Service DesignerPermanent, Full TimeWellington BasedTe Au Reka - Improving access to justice for all New ZealandersTe Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals. This new digital case management system will help modernise the administration of justice in...


  • Wellington, Wellington, New Zealand Potentia Full time

    Background:Our client is the government agency responsible for managing and delivering transport services in New Zealand. With a focus on customer-centered design and a commitment to creating efficient, safe, and sustainable transport systems, our client is dedicated to improving the experiences of all those who use and work within the transport industry....


  • Wellington, Wellington, New Zealand Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Led by creativity, driven by culture and enabled by technology - these are the guiding principles for the Transformational Engagement (TE)...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Want to help deliver a better Aotearoa,New Zealand?We are looking for a passionate and innovative Senior Service Designer to play an integral role in our Experience Design team.This is a fixed term role through to the 30 June 2024. Because of the work we do, you need to have New Zealand Citizenship to be considered for this roleMō te tūnga | About the...


  • Wellington, Wellington, New Zealand Department of Internal Affairs NZ Full time

    Type:Fixed term (12 months)Hours:Full timeLocation:WellingtonBusiness Group: Regulatory ServicesBranch:Regulation and PolicySenior Service Designer- _Improve operating and service delivery _:_Enhance end user experience and improve proactive compliance _:- _Join a team committed to improving the safety and wellbeing of New Zealanders _Who we are:Working at...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    We are looking for a Senior Service/Product Designer who:is excited by working on system solutions, and the ultimate user experience- wants to lead end to end design of products and services- enjoys delivery as much as they enjoy growing the capability of others.Mō mātou - About usCrown Law is embarking on a set of projects, implementing several system...

  • Designer

    2 weeks ago


    Wellington, Wellington, New Zealand Radio New Zealand Full time

    Te Tūranga - The opportunityRNZ aims to develop a life-long relationship with all the people of Aotearoa by enriching, reflecting and connecting the communities of Aotearoa and the Pacific through informative, challenging and entertaining storytelling.Te Mahi - About the jobThe Designer works with colleagues from the Product & Development team to create...

  • Solution Designer

    2 weeks ago


    Wellington, Wellington, New Zealand Transpower Full time

    Bring your expertise in network solution design and development Collaborate with major outsourced providers and equipment vendors Provide technical leadership to delivery projects of IT solutionsDesign, implement and manage the lifecycle of our network for both corporate and critical systemsTranspower has a dual role as New Zealand's owner and system...

  • Visual Designer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Permanent, full time opportunity based in WellingtonWe're on the search for an enthusiastic and creative Visual Designer to join our Service Design team. If you've got a great eye for detail, can create material and concepts that are compelling, engaging and persuasive that tell a story and represent from both te ao Pākehā and te ao Māori, and able to...

  • Product Designer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleAs a Product Designer, you will be responsible for ensuring the underpinning technical services of the products are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product designWorking closely with the Service Management team, you will design the product...

  • Solution Designer

    2 weeks ago


    Wellington, Wellington, New Zealand Transpower Full time

    Design, implement, and manage change on cutting edge security controls Collaborate with stakeholders to ensure security compliance and effectiveness Lead technical requirements and specifications for critical system changeJoin a team ensuring the technology enabling the National Grid's corporate services and critical infrastructure are secure and reliable...

  • Design Engineer

    2 weeks ago


    Wellington, Wellington, New Zealand Infratec Full time

    About the businessInfratec designs, builds, and commissions world class renewable energy projects. Our mission is to deliver innovative solutions to provide economic, environmental, and social value to customers, communities, and our shareholders, both now and for the future. We offer end to end consulting, design, development, construction, and operation...

  • Graphic Designer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Work collaboratively with the Communications team Join a valuesled organization Fulltime, permanent positionThe Graphic Designer will advise, design, and create the Department's visual material to ensure that the, sometimes dull, corporate material is sparkly and interesting This includes the usual corporate documents, but also infographics, some cool...

  • Process Designer

    2 weeks ago


    Wellington, Wellington, New Zealand H2R Consulting Full time

    Location:WellingtonType:Contract or TempReference:698879We are looking for an experienced Process Designer for a 12 month hourly rate contract. You'll have proven experience working on large scale IT delivery programmes of work including experience in business analysis and supporting change management You'll have sound experience developing, documenting, and...

  • Portfolio Design

    2 weeks ago


    Wellington, Wellington, New Zealand Potentia Full time

    Are you ready to lead the charge in Design Thinking and make a positive impact on New Zealanders? Join this team as the Portfolio Design & Analytics Advisor and be at the forefront of developing effective change.You will be part of a high-performing portfolio management team, working on a national work program. This is your chance to contribute to projects...

  • Solution Designer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleWithin our Service Portfolios directorate, you will work closely with Domain Architects, Product teams and members of the wider Defence Digital teams to deliver solutions that are compliant with the organisations standards, policy and security obligations.As a Solution Designer, you will be responsible for the technical design...

  • Graphic Designer

    2 weeks ago


    Wellington, Wellington, New Zealand NZ Ministry for Primary Industries Full time

    Job Title: Graphic DesignerRole type: Permanent Full-timeLocation: WellingtonSalary range: $64,331 to $85,624 depending on skills and experienceKōrero mō te Tūranga - About the RoleIn this role you will be asked to develop creative solutions and designs and produce high-quality print and digital products that meet the needs of the Ministry and protect its...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Are you a highly organised and proactive individual with a passion for providing top-notch administrative support? Bring your energy and take ownership to be the team's "go to" person Fixed term or secondment for 12 months based in Wellington Annual salary of $64,334 plus five weeks' annual leave and a suite of insurancesKo tā mātou mahi - Our RoleWe are...

  • Product designer

    2 weeks ago


    Wellington, Wellington, New Zealand Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...