Service Design Consultant

2 weeks ago

Wellington, Wellington, New Zealand Datacom Full time
Our Why


Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Led by creativity, driven by culture and enabled by technology - these are the guiding principles for the Transformational Engagement (TE) team, Datacom's hub for strategy, design and innovation.

TE partners with customers to explore their most challenging problems and deliver creative, ethical, and pragmatic solutions.

As part of TE, you will lead the planning and delivery of service design projects that create sustainable solutions and optimal experiences for our customers, service providers and internal teams.

In this role, you will use service design theory and techniques to help our customers explore and understand the end-to-end journey of delivering and managing a service, and optimising service experiences through human-centred design.

You will also play a leading role in the development of Datacom's service design offering, helping to educate internal teams and customers on best practice and on the value of service design as a discipline.

What you'll do

  • Lead captivating strategy, design, and ideation workshops with customers
  • Analyse and map intricate journeys and processes
  • Supervise the creation of service design deliverables within a project, such as innovative service concepts, blueprints, user journeys, stakeholder maps, and other service design artifacts
  • Provide detailed reports and timely updates on defined work assignments and projects
  • Produce persuasive service design proposals andestimates for our account teams
  • Serve as a guiding light and mentor for junior service designers within the team
  • Inspire and guide the team, as well as our customers, to implement imaginative solutions
  • Work closely with TE's strategy and design practitioners
What you'll bring

  • Relevant experience in a Senior Service Design role, preferably within (but not limited to) an IT or digital environment
  • Advanced knowledge of key service design principles and processes e.g. journey and process mapping, design thinking and usercentred research and design, and the software tools required to implement them
  • Experience leading the creation of proposals and responses for service design projects, and contributing expert information, content or collateral to companywide proposals, pitch efforts and client meetings
  • Experience with creating and managing budgets, schedules, work plans, and performance requirements
  • Ability to put our customers at the centre of everything we do and engaging openly, honestly, and openmindedly with them
  • Identifying and implementing opportunities for continuous improvement of both yourself and the wider business to build a culture of service excellence and demonstrate new ways of working
  • Strong communication skills with the confidence and ability to present and defend your decisions in a simplified way
Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.

We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.

It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.


We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.

You'll have the opportunity to learn, develop your career, connect and bring your true self to work.

You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.


We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.


We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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