Product Designer

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role
As a Product Designer, you will be responsible for ensuring the underpinning technical services of the products are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product design

Working closely with the Service Management team, you will design the product service wrap that integrates with established ITIL processes.

You will also negotiate service levels agreements between various stakeholders and establish the required support systems to deliver complete products to the organisation, working with a continuous assurance approach as part of an integrated approach to C&A processes

  • You will have the ability to logically align, sequence and understand the importance of loosely coupled products, product components and service management components within a complex systems and services environment.
  • You will take a standards based approach utilising existing product and service management building blocks where possible and identifying new ones if required. You will also work closely with other Product Designers to ensure alignment with other teams' product service design, ensuring that products will perform correctly in their environment.
  • Within our Service Portfolios directorate, you will work closely with the Solution Designer, Domain Architect, and members of your Product Team, and other teams of the wider Defence Digital (including other partners agencies), to deliver systems and services that are compliant with the organisations standards, policy and security obligations.


A key part of the role involves engaging and collaborating with teams that manage infrastructure, platforms and Desktop services and service management to ensure holistic designs are optimised for current and future organisational need.

Ngā pūkenga me ngā wheako | Skills and Experience
Ideally you'll have knowledge of, or exposure to, a combination of the following:

  • Operating within an ITIL environment (essential);
  • Experience implementing servicewraps (essential);
  • Experience with developing Service Level Agreements (SLA) ;
  • Demonstrable ability to work in complex business and ICT environments, including the ability to clearly articulate business and holistic product design needs;
  • Experience with Command, Control and Intelligence systems would be a distinct advantage, however willingness to learn and grow in that area is required;
  • Previous experience working in classified or commercially sensitive environments and the understanding the complexity of Security Requirements into Product Designs.
Additional skills

Experience in, or knowledge of:

  • Working in an Agile environment;
  • Technical writing skills and Process Modelling experience;
  • Understanding of how technology and the end to end design process supports the delivery of agreed business objectives and outcomes; and
  • Strong stakeholder engagement skills to negotiate service levels, establish required support to deliver these service levels, and capture the key information that underpins all products, ensuring this remains accurate and timely throughout the entire product lifecycle.
Mō mātou | About Us

The NZDF uses a range of satellite and terrestrial systems to support more than 14,000 personnel, many of whom are operating in geographically remote or hostile environments.

Our purpose is to provide specialist ICT support to core mission and intelligence, as well as supporting essential corporate functions such as Logistics, Human Resources and Finance.

Most importantly, we support our colleagues in the Navy, Army, Airforce and Joint Forces who rely on us to enable the information services needed on military platforms e.g.

bases, ships, vehicles or aircraft.

Our operating environment includes several separate information domains, and we also contribute to the protection of New Zealanders from cyber threats.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • Fully funded life cover up to $300,000.
  • Access to holiday accommodation across NZ.
  • 5 weeks annual leave per year.
  • Flexible working environment and positive culture
  • Opportunities for career development.
  • Variety, challenge and a chance to influence.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment bei

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