Service Delivery Manager, Transmission Lines

2 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand Transpower Full time
Partner with service providers to ensure sites and assets are maintained optimally

  • Enjoy a mix of office and sitebased work
  • Drive operational performance, safety, continuous improvement, and sustainability

Bring your outstanding communication/influencing skills. Enjoy dynamic work and ongoing learning in a role that ensures we keep the lights on for New Zealand


Transpower is committed to empowering the energy future of New Zealand - Whakamana I te mauri hiko tū mai Aotearoa and plays an active role in transitioning the country to a decarbonised economy.

Our transmission network includes over 12,000km of transmission lines.

25,000 transmission towers and 170 substations - assets that are worth more than $5 billion and provide direct benefits to our people and businesses across the motu.


About the team
Our Grid Delivery division is accountable for the delivery of all work across New Zealand's transmission network. This includes project and maintenance work, delivered in conjunction with our service provider organisations. Transpower delivers approximately $300M capex and $100M in opex per annum.

About the opportunity


Available due to internal promotion, you will be based in our Palmerston North office and work closely with our service providers in the assigned area of Wellington, Manawatu and Hawkes Bay (Regional Service Area 4) to provide assurance that Transpower safely and consistently meets agreed service levels.


Along with your peer Service Delivery Managers (site custodians) and our Service Performance Managers (performance champions), you'll facilitate delivery of the work programme for your Regional Service contract area and any event-response required to achieve our service level goals, minimising (while optimising) outages on the grid.


Working with our highly skilled service provider team, works schedulers and project managers you'll ensure work is completed safely, to plan, and to agreed standards.

Through building strong relationships that encourage best practices in a technically challenging work environment, you'll ensure human error and equipment-related faults are minimised and resolved quickly, without harm, and with mínimal service interruption to our customers.

Working alongside Grid Investigations and Project teams, you'll be involved in the following exciting projects/potential projects:

  • Providing operational input into the development of Business Cases
  • Upgrades and asset replacements (Grid Enhancements)
  • Working closely with Project Managers as we implement resilience projects and substantial upgrades to our grid infrastructure

About you
You're practically minded, with well-developed relationship management and indirect leadership skills, and a performance orientation.

A full clean drivers' licence and the ability to travel will enable you to visit sites within your regional area.

Previous roles will have honed your forward-thinking skills and you will investigate and solve problems at pace, both in the office and on site.


Known for your tech savvy and productive collaboration and influencing skills, you love to enable quick wins and have the tenacity and drive to ensure continuous improvement and practice excellence over the long term.


Your CV and cover letter will clearly articulate:

  • In depth understanding of transmission assets and their significance for service delivery
  • Lines background preferred
  • Good understanding of operational performance management, ideally involving reliability centred maintenance
  • Welldeveloped verbal and written communication skills, and experience of electronic maintenance management systems e.g., Maximo
  • Sound experience of providing assurance, preferably in a fieldbased safety capacity partnering with service providers
  • A relevant degree/tertiary qualification and/or industry tertiary qualification, however equivalent experience in the industry or similar types of environments will also be considered.
  • A practical, handson orientation and continuous improvement approach

Join us at Transpower
Aotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver.

Next Steps


If stepping into a varied leadership role (without line management responsibilities) excites you, and you're energised by meaningful work, challenges and great learning opportunities, we'd love to hear from you.


Role closes
Sunday 3 September, however, you may be contacted for an exploratory conversation prior to the close date to facilitate shortlisting.

Existing eligibility to work in NZ is required. Preference will be given to New Zealand citizens or permanent residents.

Job Details:

  • Position Description
Service Delivery Manager_Palmerston North_PD_Aug Reference #
Posted on
18 Aug 2023- Closes on

03 Sep :55- Location(s)

Palmerston North- Expertise
Engineering, Civil, Electri

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