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Local Service Manager

3 months ago

Palmerston North, Manawatu-Wanganui, New Zealand Rentokil Initial plc Full time

Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our clients.

  • Your chance to join a market-leading, global organisation
  • Work within an experienced, supportive, and collaborative team environment
  • Great package, onsite parking, and easy out-of-the-city location

Initial has a great opportunity for aLocal Service Managerto join the Team. You will useyour collaborative and engaging leadership styleto take on the responsibility tocoach, mentor, and lead a team of service people to consistently deliver a high quality of serviceto our customers and encourage growth in our sales.

This isa highly customer-focused roleand is ideally suited for someone with the desire and motivation to succeedand move up into more Senior roles within the Rentokil Initial business in the future.

Responsibilities in this role include:

  • Coach, mentor and train the Service Team to achieve targets.
  • Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
  • Implement the regional annual operational plan
  • Conduct regular quality audits of specified client base and premises.
  • Ensure Company service practices are met and identify opportunities to improve service standards.
  • Ensure service efficiency is optimised through tools and technology available.
  • Ensure the team's company vehicles are maintained in a safe, reliable, and clean condition.
  • Proactively resolve customers' issues.
  • Develop and maintain long-term customer relationships.

It will be expected that the successful candidate will have:

  • 3 or more years in a similar services role
  • 3 or more years experience within a management rolewith a services or operations background
  • Experienced in implementing Worksite safety initiatives, dispute resolution and regular reporting to higher management
  • High level communications and commercial experience
  • The drive to lead by example to set a high standard of customer service

If this sounds like the opportunity you've been looking for to take your career to the next level, click the Apply button now to submit your resume.

Please note that the applicant must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including a drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.


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