Customer Services Representative
2 weeks ago
Job Description:
Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging.
Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.
About this opportunity
The "Customer Service" role manages the daily interface with customers, ensuring that our customer's needs are met either directly or indirectly, in a timely and professional manner.
The term "customers" refers to those both external to and from within, the business, (specifically operations, technical, distribution and purchasing/planning and quality personnel.) The role is also responsible for all administrative processes and procedures linked to the customer interface and the support of the account managers in achieving their accountabilities.
Your key responsibilities will be to:
- Primary Customer Interface on a daily basis (Queries, order processing and tracking, credits, damages, quality notifications from customers)
- Support Account Managers in the Sales, Admin and Order Processing Functions
- Ensure all PACT administration tasks are conducted effectively and efficiently, including Freight Carrier NCR generation and register.
- Market feedback secure market and competitor feedback from customers and report back to the sales team
- Internal team liaison specifically distribution for customer deliveries, operations and planning for inventory management, technical and QA for quality issues and product queries and business services for debtor management
- Assist sales team as required e.g. in Budget process (Excel information ex SAP)
- Maintaining customer forecasts in SAP
Your skills and experience
To be successful in this role, you'll have:
Essential:
- Administrative Processing, Manufacturing, SAP software and Microsoft Suite (Especially Excel)
- Experience in the FMCG industry
- Good phone manner
- Able to relate to customers from all backgrounds
- Calm under pressure and ability to meet time constraints under pressure
- Able to build strong relationships with other cross functional areas
Desirable:
- Customer Service experience in an industrial or B2B environment or manufacturing environment
Qualifications:
- High School and function related completed courses
About us
Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It's a future-driven group commitment, designed to create lasting value.
We're the largest plastics recycler in Australia and New Zealand and one of the region's biggest user of recycled materials.
We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world's largest brands that consumers know and trust.
As a global leader in circular and sustainable packaging solutions, we've committed to lead the circular economy through a $500 million investment plan.
Our promise is to create a better and more prosperous world all round.
That's our future Pact. Let's lead the way together.
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