Service Designer

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time

Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand.

We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.

We are a flexible by default government employer and we offer a range of flexible work practices. At Te Tari Taake, you'll be encouraged to innovate and prioritise your professional development to achieve your career goals.
Mō mātou - About us

This role is part of the Digital and Customer Experience domain of CCS PDD with a focus on our externally facing digital services, myIR and Gateway Services.

Those successful in these roles will work alongside our digital teams and constructively advocate for our external users within Inland Revenue decisions.

Our Domain's vision
'To deliver superior design solutions that are optimised for digital, maximise value, and improve outcomes through a deeper understanding of customer need.'
Mō te tūnga - About the role
We have an exciting opportunity for a creative and passionate individual to join Inland Revenue's digital experience team.

You will be given the training and development to solve complex problems and deliver customer experiences that help Inland Revenue's customers meet their tax obligations digitally.

As a new member of an established team, you'll gain experience supporting the tax system millions of New Zealanders rely on every day.

You will learn to develop new features and functionality for our myIR online experience. This is the perfect junior role to set yourself up with a sought-after skillset and career path.

In this varied role you will:

  • work with customer experience designers to identify solutions to support customers
- gathering business requirements to support developers
- participate in definition of the technical solutions
- working with our design patterns, develop content, user flows, and experiences for our customers
- unit test and experience test the myIR solution with a focus on the different persona's impacted by the change
- actively seek opportunities to enhance the myIR experience.

Mōu - About you

Some things that would be useful are having:

  • an eye for spotting potential user experience problems
- experience in design and finding the best way to solve problems
- curiosity and a willingness to boldly advocate for our customers
- strong team players who are keen to work with others on complex issues.

Don't worry if you don't tick all these boxes.

Show us how you shine in your cover letter, and we'll move mountains to give you a rewarding and impactful career in digital design.

Like you, we pride ourselves on our friendly and informative communications, so do not hesitate to get in touch.

We have trust and integrity - we innovate to make a difference - we value people - we work together.

We're offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.

Applications close midday Friday 27 January 2023.

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