Service Centre Representative

2 weeks ago


Auckland, Auckland, New Zealand Green Gorilla Full time

Other (Manufacturing, Transport & Logistics)

We are currently seeking an experienced and enthusiastic Service Centre Representative to join our team. In this role, you will field calls and emails from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Service Centre Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service, but we are willing to train the right person. This position is key in supporting the business.

Key Responsibilities of the role include:

  • Field phone calls and emails
  • Provide information to customers about order status and product queries
  • Process customer orders/changes/returns according to established policies and procedures
  • Follow up customer queries
  • Accurate and fast data entry
  • Assist with dispatch as required

Our ideal candidate would have the following:

  • Contact centre experience would be a definite advantage
  • Excellent time management skills and ability to prioritise a demanding workload
  • Work at a fast pace with high volumes
  • Excellent verbal and written communication skills
  • Strong relationship builder and team player
  • Sound geographical knowledge of Auckland Region
  • Logical thinker with a positive can-do attitude
  • Solid skills using software systems and processes

This is a fantastic opportunity to work for Green Gorilla – Auckland's highly successful independent recycling and waste company that sets the trends for waste services in our country. We are fuelled by ambition, innovation and kiwi ingenuity to deliver the most sustainable way to manage and process waste, for a cleaner, greener New Zealand

If you are looking for an opportunity to join our dynamic team that collectively works towards a common goal of leaving our environment better, apply now.

Please note: we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

Applicants for this position must hold NZ citizenship/residency or the legal right to work in New Zealand.

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Have you worked in a call centre before?

Do you have customer service experience?

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