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Process Lead

2 months ago

Manukau, Auckland, New Zealand BNZ Full time

Ko mātou tēnei | This is Us
Our role as the Bank of New Zealand is to help navigate Aotearoa towards a better future. This means working in an energising environment built around our ngā kiritaki (customers) to help our communities prosper. If you can imagine a better future, let's find a way.


As part of the BNZ strategy, we are delivering simplification of processes and policies by identifying and delivering simplified and optimised processes.

We are looking for a
Process Lead to join our tīma (team) and play a key role in ensuring our policies and processes are simple and compliant by design, so we can serve our ngā kiritaki brilliantly.


Mō te Tūranga | About the Role
We spoke with the Head of Delivery (who you'd report to), and they gave us some great insight on what to expect with this tūranga (role):

What are 5 day to day tasks the person in this tūranga will complete?

  • Understanding endtoend banking processes.
  • Leading a tīma of Business Analysts in mapping and documenting key business processes.
  • Working with stakeholders to simplify and digitise policies and/ or processes.
  • Engaging with the wider process optimisation to ensure coherent processes across the bank.
  • Supporting the delivery major transformational programme.

What is the tīma culture and environment like?
You will be working in and leading a supportive and inclusive tīma who foster a great learning environment.

We work in a fast paced and interesting area and also have a can-do attitude, get the job done providing great value to our ngā kiritaki and stakeholders.

The primary area of focus with this tūranga is working on the kiritaki (customer) relationship management and lending origination digitisation


You will have successful delivery of great outcomes for our
tāngata (people) and ngā kiritaki through efficient well documented processes that are key components of a wider transformation project throughout the Bank.


What is your favourite thing about working for BNZ?


Working with amazing, talented tāngata who are wanting to help transform our ways of working to benefit our ngā kiritaki.


Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications close 21 February 2023.

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