Customer Services Team Leader

2 weeks ago


Auckland, Auckland, New Zealand The Produce Company Full time

PURPOSE
To manage the Customer services, Contact Centre and Telesales functions
To oversee administrative & reporting requirements within the Cust.
Service area
To develop and manage new and existing sales opportunities
To ensure that all customer needs are met
To represent the business in a professional manner
To use internal and market analysis to improve the performance of the business

SPECIFIC DUTIES & RESPONSIBILITIES

Punctual with time management and works hours required / agreed to complete the role
Responsible manage resources within levels and guidelines
Administrative obligations are met – reporting, target work, meetings and team activity as required
Through own actions, demonstrating a commitment to Health & Safety when working in the business and observing others
Undertake other activities & duties as required by the business from time to time
Comply with all employment obligations (Act)
Manage / grow existing customer, channel & category base through an effective customer mgmt., customer service, telesales and complaint process, prioritising workloads as required
Identify / develop strategies to enhance business & build customer retention
Support business development with referral, lead generation / follow up
Support Trade Marketing / activation through planning, targeting and execution
Work cross functionally with Field Sales and Operations regarding delivery execution, QC and complaintprotocols to manage customer concerns
Develop and maintain strong internal and external business relationships
Maintain effective trade relations to understand & report on trends, industry insights
Monitor and report on competitor activity – price, new products and other market initiatives
Contribute to team culture, vision and values through behaviour, engagement and support of colleagues
Serve the business in good faith, promoting and protecting the business's best interests.

GENERAL DUTIES & RESPONSIBILITIES

Be punctual and work the hours and times specified.
Prioritize workload to ensure work of the greatest importance to the business is undertaken with
urgency and to a high standard.
Support and help develop a positive workplace culture.
Demonstrate excellent interpersonal communication skills.
Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
Comply with all employment obligations.
Promptly undertake to complete all reasonable and lawful instructions and directions given.
Serve the business in good faith, promoting and protecting the business's best interests.

During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations, and instructions related to employment.

Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

SKILLS, EXPERIENCE & EDUCATION

Relevant experience in a business, management or sales related role or Relevant Qualification in Business
Excellent written and oral communication skills, including the ability to write and deliver proposals and presentations.
Excellent facilitation and negotiation skills, and the ability to close deals
Committed and motivated to deliver your best for yourself and who you represent

Wages - $30 Per Hours Working Hours - 30 to 32 every week

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