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Client Relations Manager
1 week ago
Job Description:
We are seeking a dynamic and experienced Client Relations Manager to join our team at CVS Health in Hamilton, Waikato, NZ. As a part-time role with a mid-to-senior level of seniority, the Client Relations Manager will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and retention.
Responsibilities:
- Develop and implement strategies to improve client satisfaction and retention rates
- Act as the main point of contact for clients, addressing any concerns or issues in a timely and professional manner
- Collaborate with internal teams to ensure client needs are met and projects are delivered on time and within budget
- Conduct regular check-ins with clients to assess their needs and provide solutions to address any challenges they may be facing
- Analyze client feedback and data to identify trends and opportunities for improvement
- Develop and maintain strong relationships with key stakeholders both internally and externally
- Monitor market trends and competitor activities to stay ahead of the curve and provide innovative solutions to clients
Requirements:
- Minimum of 8 years of experience in client relations or a related field
- Proven track record of successfully managing client relationships and achieving targets
- Resilient and reliable with the ability to handle challenging situations with professionalism and grace
- Strong strategic planning and decision-making skills
- Excellent communication and interpersonal skills
- Bachelor's degree in business, marketing, or a related field (preferred)
- Proficiency in Microsoft Office and CRM software
Benefits:
- Paid Time Off (PTO)
- Employee discounts
- Profit sharing
Working Environment:
Our working environment at CVS Health encourages calculated risk-taking to drive innovation and progress. We value creative thinking and proactive problem-solving to deliver the best results for our clients.
Deadline to apply:
Equal Opportunity Statement:
CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, disability, religion, or sexual orientation.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Client Relations Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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