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Customer Service Advisor Team Leader
2 weeks ago
The Position:
- Based in our Wellington branch
- To provide guidance, leadership and support to the Service Front of House and ensure that the team is delivering to the expected standard
- Booking all service and repair appointments
- Seeing customers in and out of reception
- Advising customers on their servicing requirements and costs involved
- Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process
- Providing a great customer experience and being a role model for exceptional customer service at all times
Requirements: - Demonstrated successful experience in a team management role, with demonstrated experience coaching and developing the team
- Experience in the automotive industry is an advantage although not necessary
- Demonstrated experience providing a high level of customer satisfaction both personally and through your team
- Strong communication and interpersonal skills combined with excellent phone manner
- Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
- Clean and current restricted or full driver's license
- As we are a 6 day a week business some weekend work will be required. Saturday mornings only.
We look forward to hearing from you
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