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Field Service Technician

1 month ago

Manukau, Auckland, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

We are seeking a highly skilled and customer-focused Field Service Technician to join our small team at Devonport Naval Base.

As a key member of our team, you will provide front-line technology hub and spoke services to our customers on a day-to-day basis.

In this role, you will be responsible for utilizing best practice incident and problem management processes to provide Level 1 and Level 2 support.

You will also be accountable for coordinating with service providers to ensure the swift resolution of issues. This work is essential to ensuring business continuity.
This is a full-time position operating during Monday to Friday business hours, with on-call shifts on a rostered basis. The roster does include the requirement to be able to travel to Papakura Military Camp.
Due to system requirements, and the nature of this role, there is no option to work remotely.

Please Note:

To be considered for this role, due to security requirements, you must have been an NZ Citizen for at least the last 10 years.

Ngā pūkenga me ngā wheako | Skills and Experience

We are seeking a customer-focused IT professional with at least a few years of practical experience in end-user computing in a similar sized IT team.

You will be someone who thrives on tackling complex technical challenges.
To be successful in this role, you must possess the following skills and experience:

  • Strong customer service skills and experience, including exceptional interpersonal skills.
  • Practical computer troubleshooting skills, including 1st level and some 2nd level network problems.
  • Excellent analytical skills and problemsolving abilities.
  • WAN/LAN competency.
  • Practical Server knowledge.
  • Strong understanding of Windows OS.
  • Experience supporting Office 365 users.
  • IT skills in desktop hardware and network environments.
  • Ability to work independently and be resultsoriented, as well as able to work to a flexible schedule.
  • Knowledge of and experience with CITRIX.
  • Knowledge of and experience with Microsoft Azure.
Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.

But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment.

We're recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Tuesday 26 March 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

  • Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
  • Applicants will be required to undergo a preemployment drugscreening test prior to any offer of employment being made.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance
- most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

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